Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative
RACHEL MYERS

RACHEL MYERS

Mokena,IL

Summary

Seasoned Account Manager with 5+ years experience in sales and account development, offering expertise in building new partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

5
5
years of professional experience

Work History

Senior Account Manager

Verizon Business
05.2022 - Current
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
  • Developed and implemented strategies to acquire new accounts while growing my existing accounts
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and an expanded client base.
  • Spearheaded major sale agreements involving multiple stakeholders, resulting in nationwide executive/company-level recognition
  • Worked closely with Executive Leaders to help ensure the overall success of my district and the entire organization
  • Mentored junior account management professionals to develop skills and increase company revenue.

Solutions Manager

Verizon Wireless
11.2018 - 05.2022
  • Coordinated job assignments and schedules to keep pace with business needs, factoring in processes, employee knowledge, and customer needs
  • Reviewed performance data to monitor and measure productivity and KPE metrics to promote employee engagement and business growth
  • Led and managed a sales team to top-ranked performance based on customer satisfaction and critical performance metrics resulting in Bloomingdale being a race-to-the-finish winner in
  • In charge of developing employees and helping them reach their goals professionally and personally while maintaining my development
  • Assisted in recruiting, hiring and training of team members
  • Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.

Education

Bachelor of Business Science - Digital, Business Management

Pearson
01.2026

Skills

  • Strategic planning
  • Excellent negotiation skills
  • Maintaining current customer relationships
  • Building new customer relationships
  • Building and presenting presentations to c-level
  • Staff development
  • Sales methodologies
  • Market research
  • Innovative sales strategies
  • Territory management
  • Prospecting
  • Client Relations
  • Critical Thinking
  • Problem-Solving
  • Digital Marketing
  • Networking Skills

Accomplishments

  • Consistently exceeded sales goals by 150%, while increasing customer retention by 15%
  • Achieved recognition by VP of sales for ending 2022 in the top 3% for sales in our region
  • Expanded company client base in territory by 45%, building profitable relationships with mid-size clients and increasing sales revenues
  • Spearheaded major sale agreements involving multiple stakeholders, resulting in nationwide executive/company-level recognition.
  • Created training presentations and marketing email templates that was shared nation wide



Timeline

Senior Account Manager

Verizon Business
05.2022 - Current

Solutions Manager

Verizon Wireless
11.2018 - 05.2022

Bachelor of Business Science - Digital, Business Management

Pearson

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RACHEL MYERS