Rachel Neil
Salt Lake City,UT
Summary
Data-driven, dynamic training specialist with a background in teaching and education. Experienced in caseload management. Outstanding interpersonal ability, work ethic, and organization. Collaborative, student-centered, and committed to supporting diverse populations in achieving successful career transitions.
Overview
13
13
years of professional experience
Work History
Front Office Training Specialist
Mountain Land Physical Therapy
Salt Lake City, UT
08.2023 - Current
- Trained and coached front office staff across multiple clinics in Idaho and Montana, supporting professional growth, performance improvement, and leadership development.
- Managed performance metrics and facilitated monthly reviews to assess progress, identify gaps, and implement targeted training solutions.
- Designed and delivered workshops focused on communication, leadership, customer service, and professional standards.
- Collaborated with clinic leadership to maintain organizational excellence standards and ensure consistent employee experiences.
Teacher / Program Director
Tooele High School, American Preparatory Academy
Tooele, West Valley City, UT
04.2015 - 08.2023
- Independently developed and managed comprehensive dance and ballroom programs serving diverse student populations across two high schools.
- Managed a caseload of students, providing individualized coaching, goal-setting support, and guidance through skill development and performance readiness.
- Designed standards-based curriculum and facilitated workshops, rehearsals, and large-group presentations.
- Tracked student engagement and progression using benchmarks and performance data to support successful outcomes.
- Communicated effectively with students, families, administrators, and community partners across diverse backgrounds and needs.
- Planned and coordinated 30+ events and performances, demonstrating strong project management and organizational skills.
HR Manager
Global Consulting Group
Omaha, NE
06.2013 - 04.2015
- Led full-cycle recruiting, including resume screening, interviewing, candidate selection, onboarding, and training for a sales organization.
- Coached candidates and new hires on professional expectations, career pathways, and workplace success strategies.
- Ensured compliance with employment laws, labor relations standards, and ethical hiring practices.
- Designed and facilitated onboarding and professional development workshops; trained 70+ new employees.
- Created Excel-based statistical reports tracking hiring, retention, and personnel outcomes.
- Supervised and mentored an HR assistant, supporting skill development and task prioritization.
Education
Master of Arts - Education
University of Northern Colorado
Greeley, CO12.2020
Bachelor of Science - Communication
Southern Utah University
Cedar City, UT05.2013
Skills
- Career Coaching & Advising
- Resume & Interview Preparation
- Caseload Management & Student Outreach
- Workshop & Curriculum Development
- Recruiting & Hiring Practices
- Employment Law & Ethical Standards
- Data Tracking & Reporting (Excel)
- Program Development & Assessment
- Cross-Functional Collaboration
- Inclusive & Student-Centered Support
Timeline
Front Office Training Specialist
Mountain Land Physical Therapy
08.2023 - Current
Teacher / Program Director
Tooele High School, American Preparatory Academy
04.2015 - 08.2023
HR Manager
Global Consulting Group
06.2013 - 04.2015
Master of Arts - Education
University of Northern Colorado
Bachelor of Science - Communication
Southern Utah University