Rachel Navarro
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Billing Specialist II
Ports America
Dundalk, MD
02.2020 - Current
- Improved billing accuracy by implementing a streamlined invoicing process.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Developed customized reports for management, providing valuable insights into trends, anomalies, and opportunities for improvement in the billing process.
- Researched and resolved billing discrepancies to enable accurate billing.
- Processed and verified invoices to secure accuracy of billing information.
Office Administrator
RAF Seamless Gutter Supply
White Marsh, MD
08.2016 - 01.2020
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Buyout Specialist
Safelite Auto Glass
Rosedale, MD
10.2015 - 08.2016
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
Education
High School Diploma -
Bel Air High School
Bel Air, MD05.2013
Skills
- Payment posting
- Month-end closing procedures
- Data entry proficiency
- Administrative Support
- Customer Service
- Invoice Generation
- Dispute Negotiation
- Invoice Processing
Certification
- CPR certified
- TWIC licensed
Timeline
Billing Specialist II
Ports America
02.2020 - Current
Office Administrator
RAF Seamless Gutter Supply
08.2016 - 01.2020
Buyout Specialist
Safelite Auto Glass
10.2015 - 08.2016
High School Diploma -
Bel Air High School
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