Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rachel Ndekelengwe

Fort Worth,TX

Summary

Committed professional with experience in customer service and sales. Demonstrated ability to take initiative and effectively prioritize tasks to ensure projects are completed on time. Possesses excellent interpersonal and communication skills, which have enabled successful team collaboration. Hard-working student with knowledge of guest retention, hospitality management, and inventory control. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as adaptable by my peers, I can be relied upon to help your team achieve its goals. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

TCU Ticket Office
10.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Hospitality Team Member

Texas Christian University
08.2023 - Current
  • Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
  • Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
  • Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
  • Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.

Medical Scribe

Scribe Nest
06.2024 - 07.2024
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
  • Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.

Student Athlete Class Checker

Texas Christian University
08.2023 - 05.2024
  • Contributed to the retention rate of student-athletes by providing consistent support, resources, and guidance throughout their college careers.
  • Collaborated with other departments on campus to ensure seamless integration of services for student-athletes'' benefit.
  • Maintained accurate and up-to-date records of assigned student-athletes'' academic progress using various tracking systems and software.
  • Ensured proper adherence to NCAA rules and regulations by accurately tracking student-athlete progress, course selection, and eligibility status.
  • Identified at-risk student athletes early in the semester through proactive communication with instructors and coaches regarding potential academic struggles or concerns.

Team Member

Chick-Fil-A
04.2021 - 07.2023
  • Arrived on time for shifts and adhered to company dress code guidelines
  • Performed opening and closing duties, including store cleaning and restocking
  • Sorted, labeled, and dated merchandise to prevent expirations and product losses
  • Greeted customers and answered questions regarding products and promotions
  • Notified supervisors of item shortages to replenish inventory
  • Trained new team members on company policies and procedures
  • Collaborated with other employees to meet sales targets and deadlines
  • Notified supervisors of item shortages and organized materials in appropriate locations
  • Assisted new employees during training sessions
  • Maintained knowledge of company policies and procedures to promote productivity and safety
  • Stocked shelves according to planograms and faced merchandise for visibility
  • Implemented security practices to preserve assets and minimize liabilities.

Teacher's Assistant

Waverly Park Elementary
09.2022 - 05.2023
  • Interacted with students in a manner congruent with chronological age and developmental level
  • Accompanied teaching staff and students on school field trips to assist with supervision and logistics
  • Participated in in-service training, staff meetings and other activities to facilitate professional development
  • Assured that safety rules were observed and guarded against accidental injury
  • Took attendance and kept track of evaluations and paperwork
  • Supervised students to proactively identify and resolve disputes or safety hazards
  • Assisted in educating students utilizing current child development theories and practices
  • Encouraged student independence and academic achievement by exploring new concepts and activities.

Education

Associate In Arts (A.A.) -

Tarrant County College

Associate In Arts (A.A.) -

University Of Texas At Austin
Austin, TX

Bachelor of Science - Biology

Texas Christian University
Fort Worth, TX
05.2027

High School Diploma -

Western Hills High School
06.2023

Skills

  • Staff Training
  • Stocking and Replenishing
  • Product Knowledge
  • Attention to Detail
  • Money Handling
  • Safety Understanding
  • Clear Communication
  • Following Instructions
  • Hospitality and Accommodation
  • Teamwork and Collaboration
  • Willingness to Learn
  • Call Center Operations
  • Staff Motivation and Discipline
  • Active Listening
  • Customer Service
  • Data Entry
  • Critical Thinking

Languages

French
Limited Working

Timeline

Medical Scribe

Scribe Nest
06.2024 - 07.2024

Customer Service Representative

TCU Ticket Office
10.2023 - Current

Hospitality Team Member

Texas Christian University
08.2023 - Current

Student Athlete Class Checker

Texas Christian University
08.2023 - 05.2024

Teacher's Assistant

Waverly Park Elementary
09.2022 - 05.2023

Team Member

Chick-Fil-A
04.2021 - 07.2023

Associate In Arts (A.A.) -

Tarrant County College

Associate In Arts (A.A.) -

University Of Texas At Austin

Bachelor of Science - Biology

Texas Christian University

High School Diploma -

Western Hills High School
Rachel Ndekelengwe