Rachel Ndiembolo
Pittsfield,MA
Summary
Dynamic professional with a strong background in hospitality and customer service, notably at Ulta Beauty Inc. Proven ability to enhance customer satisfaction and optimize operations. Skilled in Microsoft Office and fostering team collaboration, driving continuous improvement, and achieving high performance in fast-paced environments. Committed to delivering exceptional service and support.
Overview
9
9
years of professional experience
Work History
Beauty Service Assistant
Canyon Ranch Spa
05.2023 - Current
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Facilitated smooth service operations by promptly resolving any equipment issues.
- Maintained accurate records of service requests, allowing for better tracking and resolution of issues.
Merchandise Manager
Ulta Beauty Inc.
02.2025 - 08.2025
- Interacted with customers to obtain feedback and drive satisfaction.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.
- Optimized stock levels by implementing an effective replenishment system, reducing stockouts and overstock situations.
Direct Care Worker
Riverbrook Residence
05.2024 - 12.2024
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Dietary Aide
Berkshire Medical Center
11.2016 - 02.2021
- Served meals to residents in accordance with established schedules and dietary procedures.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
Education
High School Diploma -
Pittsfield High School
Pittsfield, MA06-2015
Skills
- Hospitality
- Customer assistance
- Customer service
- Kitchen support
- Microsoft office
Timeline
Merchandise Manager
Ulta Beauty Inc.
02.2025 - 08.2025
Direct Care Worker
Riverbrook Residence
05.2024 - 12.2024
Beauty Service Assistant
Canyon Ranch Spa
05.2023 - Current
Dietary Aide
Berkshire Medical Center
11.2016 - 02.2021
High School Diploma -
Pittsfield High School