Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Negri

St. Charles,IL

Summary

Dynamic leader with approximately 15 years at Chase Bank, excelling in fraud prevention, credit risk, and compliance management. Proven track record in strategic planning, driving operational efficiency, and achieving significant cost savings through automation. Skilled in data analysis and fostering strong team engagement, consistently enhancing customer satisfaction, and reducing risk.

Overview

19
19
years of professional experience

Work History

Vice President, Regulatory Operations

Chase Bank
Elgin, Illinois
07.2023 - Current
  • Dynamic role responsible for firm-wide operations for Translation Services, Employee Feedback, and Regulatory Quality & Controls, driving process improvements and operational consistency across business units.
  • Optimizing translation services through the expansion of languages supported internally resulted in reduced vendor risk and annual savings of $100,000.
  • Built out employee engagement across the firm, resulting in a 30% increase in employee engagement year over year.
  • Led AI-driven automation initiatives projected to save $300K annually.
  • Strengthened regulatory quality reviews and internal controls via gap analysis and corrective action plans to mitigate compliance risk.

Vice President, Business Controls

Chase Bank
Elgin, Illinois
01.2021 - 07.2023
  • Responsible for approximately 50 employees across multiple locations domestic and offshore.
  • Analyzed project risks and provided recommendations for mitigation strategies.
  • Conducted internal audits to assess adherence to quality protocols and regulations.
  • Analyzed data trends to identify areas for quality enhancement and risk mitigation.
  • Lead point of contact for any internal corporate or external audits.
  • Automated all stare-and-compare controls to optimize processes and produce higher quality.

Division Lead, Fraud and Credit Abuse Operations

Chase Bank
Elgin, Illinois
09.2018 - 12.2020
  • YoY high performance ratings, in addition to favorable employee opinion surveys, top performance, and retention.
  • Responsible for approximately 150 employees across multiple specialty functions, including identity theft and credit abuse.
  • Developed and built out credit abuse monitoring teams to detect and mitigate losses. Specialty focus was in credit pollination, synthetic, and bust-out.
  • Responsible for partnering closely with risk development teams on credit risk and ID theft trends, resulting in continuous rule enhancement and mitigation of millions in losses monthly.
  • Developed reports outlining third and first party fraud cases for management review and action.
  • Drove innovation through automation, resulting in over 200 FTE in savings, or approximately $8 million in annual savings.

Team Lead, Fraud Prevention

Chase Bank
Elgin, Illinois
10.2016 - 09.2018
  • Accomplished consecutive exceeds ratings, and very strong Employee Opinion Survey results.
  • Successfully managed Fraud Outbound, KANA email response team.
  • Built out the first customer email response team at the Elgin location.
  • Created a successful outreach program for customers impacted by global disasters.
  • Point of contact for confidential case handling, data analytics, case research, code of conduct reviews, and customer satisfaction surveys.

Fraud Call Center Analyst

Chase Bank
Elgin, Illinois
09.2011 - 10.2016
  • Identified for the ability to learn and adapt to new processes, resulting in being cross-skilled to handle general fraud, high-spend VIP, escalations, and identity theft calls.
  • Facilitated training for new hires, resulting in a reduced production ramp of 90 to 60 days.
  • Managed call volume and staffing to ensure optimal service level results.
  • Supported in Executive Office fraud-related complaints, requiring the ability to perform extensive research and timely report creation for CFPB complaints.

Youth and Family Lead Coordinator

Taylor Family Branch YMCA
Gilberts, Illinois
01.2007 - 09.2011
  • Built a program from 35 participants to over 250 participants, driving revenue by over 200%.
  • Responsible for payment acceptance and payroll
  • Facilitated effective meetings and trainings to ensure compliance with DCFS guidelines

Education

Bachelor of Science - Family And Individual Development

Northern Illinois University
Dekalb, IL
05-2015

Skills

  • Credit risk
  • Audit management
  • Fraud prevention
  • Compliance management
  • Strategic planning and execution
  • Policy development
  • Data analysis
  • Operational efficiency
  • Process improvement
  • Customer engagement
  • Project management
  • Multi-site operations management
  • Confidential correspondence and data
  • Analysis and problem solution

Timeline

Vice President, Regulatory Operations

Chase Bank
07.2023 - Current

Vice President, Business Controls

Chase Bank
01.2021 - 07.2023

Division Lead, Fraud and Credit Abuse Operations

Chase Bank
09.2018 - 12.2020

Team Lead, Fraud Prevention

Chase Bank
10.2016 - 09.2018

Fraud Call Center Analyst

Chase Bank
09.2011 - 10.2016

Youth and Family Lead Coordinator

Taylor Family Branch YMCA
01.2007 - 09.2011

Bachelor of Science - Family And Individual Development

Northern Illinois University

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