Rachel Neilon
Colorado Springs,CO
Summary
Personable and energetic receptionist/manager committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
9
9
years of professional experience
Work History
Team Leader
United States Army
11.2021 - 05.2024
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Updating the Organization's tasks that were completed daily using excel spreadsheets
- Sitting in board meetings updating supervisors on progress made
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Responsible for the inventory of companies products
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Shared self knowledge with other employees to assist in daily taskings and educate employees.
- Processed over 200 work orders
- Saved the company 80,000 dollars in products
Shift Leader/ Sales Associate
Lulu's Bakery
04.2015 - 10.2021
- Greeting and taking care of customers
- Answering phones
- Issuing refunds/ store credits,
- Issuing discounts with approval from the owner.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Improved team productivity by implementing efficient task delegation methods.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
BS of Science - Legal Studies
American Military University
Charles Town, WV06.2025
HS Advanced Regents Endorsed Diploma -
St Francis Preparatory HS
Fresh Meadows, NY06.2019
Skills
- Interacts well with others
- Proactive/ Fast learner
- Friendly/Welcoming/ Energetic
- Proficient in Communication Skills both Oral and Written
- Proficient in Microsoft Word, Proficient in Power Point,
Proficient in Google Slides, Proficient in microsoft Excel Spread sheets
- Attention to Detail
- Thrives in a fast paced/stressful environment
- Problem-Solving
- Flexible Schedule
- Time Management
Activities
- Track & Field
- Yearbook Committee
- Dance studio Volunteer & Teacher
- St Vincent DePaul Society Member at St. John’s
- Society of Growth & Success Member at St. John’s
- Homeless Shelter Volunteer
- Honors Student at St. Francis Prep
Trained in First Aid
As a service member in the Armed forces one of our primary skills is to be able to administer First Aid in a high stress environment. I learned this skill in the army during training at Fort Jackson in South Carolina.
Additional Information
I have Federal Government Secret Security Clearance.
I was a Sexual Assault and Harassment Prevention Ambassador in the United States Army
Timeline
Team Leader
United States Army
11.2021 - 05.2024
Shift Leader/ Sales Associate
Lulu's Bakery
04.2015 - 10.2021
BS of Science - Legal Studies
American Military University
HS Advanced Regents Endorsed Diploma -
St Francis Preparatory HS
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