Rachel Newcomb
Windham,Maine
Summary
Skilled professional with 20 years of experience in social service office settings, providing support to consumers and employees. Team player dedicated to workplace satisfaction and positive moral. Seeking to use my compassion for helping others and vivacious personality to fulfill the company's needs.
Overview
19
19
years of professional experience
Work History
Referral and Authorization Specialist
Martins Point Health Care
03.2023 - Current
- Managed authorization requests, ensuring compliance with regulatory standards and internal policies.
- Streamlined processes for insurance verification, reducing turnaround time for patient approvals.
- Collaborated with healthcare providers to resolve discrepancies in patient information efficiently.
- Trained new staff on authorization protocols and best practices to enhance team performance.
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
Employee Recruiter & Retention Specialist
Morrison Center
01.2022 - 02.2023
- Assist HR Management in developing an annual recruitment plan.
- Creating and placing job ads on various online platforms and newspapers. Monitoring and assess all job postings for new applicants.
- Complete phone screenings, running interviews, assessments, and all interview processing.
- Maintain recruiting database daily.
- Complete on boarding process, including sending offer letters, background checks, follow up communication with applicants throughout process. Reporting to management throughout.
- Representing the organization in recruitment events throughout the state.
- Facilitate weekly new hire orientation for all employees.
- Work with the Development team on agency related fundraising events, team building activities and retention tasks.
Recruitment & Licensing Coordinator
Woodfords Family Services
01.2019 - 01.2022
- Recruitment of foster homes, complete home studies, facilitate support groups and training for foster parents.
- Organized and Lead monthly Foster Parent Support Groups. Organized Foster Parent training as well as provided training needed to foster parents on a as needed basis.
- Create and maintain reporting data for Senior Management.
- Provide support and assistance to Case Managers regarding EHR and databases.
Program Coordinator
Community Health & Counseling Services
06.2015 - 01.2019
- Provide ongoing supervision of employees (case managers and admin staff) and promote effective communication between staff. Responsible for the implementation of service delivery within assigned Region. Monitors service delivery, quality of services, staff development and staff productivity.
- Oversee / supervise several programs for two offices sites, including TCM (Targeted Case Management), TFC (Treatment Foster Care program), CI (Community Integration) and HCT (Home and Community Treatment).
- Oversee all recruiting, hiring, evaluating, writing, and implementing performance improvement plans for all employees in the offices of Westbrook and Mechanic Falls.
- Over sees all administration of two office buildings daily including, ordering supplies, maintaining office space in good working order, help manage EMR and data entry.
- Participate as a member of regional management team in developing, articulating, and implementing goals. Participate in strategic planning within the ACFS Southern Regional management team. Allocate staff according to projected program needs. Plans, implements, and oversees budget in conjunction with the regional management team.
- Acting Foster home developer. Recruitment of foster homes, complete home studies, facilitate support groups and training for foster parents.
- Provides direct service when needed - case management and skill building.
- Participates and collaborates with other agencies in southern Maine Recruitment for foster parents.
- Organized and Lead monthly Foster Parent Support Groups. Organized Foster Parent training as well as provided training needed to foster parents on a as needed basis.
Case Manager & Foster Home Recruiter
Community Health & Counseling Services
03.2013 - 01.2015
- Provided Treatment Foster Care Case management, skill building and family visit supervision.
- Provided Targeted Case management, Community Integration and BHP services.
- Developed and implemented Individual Service Plans with client direction. Completed Psychosocial Assessments for all clients. Maintained client record with up-to-date information, valid Release of Information, and all required paperwork. Maintained EMR for each client.
- Supervised Foster Parents in the home, offering support and training as needed to support the client.
- Recruitment of foster homes, complete home studies, facilitate support groups and training for foster parents. Organized and Lead monthly Foster Parent Support Groups. Organized Foster Parent training as well as provided training needed to foster parents on a as needed basis.
Treatment Foster Care Case Manager
SMART Child & Family Services
09.2006 - 01.2013
- Provided Treatment Foster care Case management, Skill building and family visitation supervision. Provided Targeted Case management, Community Integration.
- Developed and implemented Individual Service Plans with client direction. Completed Psychosocial Assessments for all clients. Maintained client record with up-to-date information, valid Release of Information, and all required paperwork
- Supervised Foster Parents in the home, offering support and training as needed to support the client.
Education
BSW - Social Work
University of Maine
Presque Isle05.2001
Websites
Timeline
Referral and Authorization Specialist
Martins Point Health Care
03.2023 - Current
Employee Recruiter & Retention Specialist
Morrison Center
01.2022 - 02.2023
Recruitment & Licensing Coordinator
Woodfords Family Services
01.2019 - 01.2022
Program Coordinator
Community Health & Counseling Services
06.2015 - 01.2019
Case Manager & Foster Home Recruiter
Community Health & Counseling Services
03.2013 - 01.2015
Treatment Foster Care Case Manager
SMART Child & Family Services
09.2006 - 01.2013
BSW - Social Work
University of Maine