Rachel Newson
Westfield,IN
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Account Manager
Celigo
10.2021 - 06.2026
- Managed client relationships to enhance satisfaction and retention.
- Developed and implemented strategic account plans aligning with client goals.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Analyzed market trends to identify opportunities for account growth and expansion.
- Facilitated regular account reviews, ensuring alignment on objectives and performance metrics.
- Negotiated contract terms with clients, ensuring mutual benefit and long-term partnerships.
- Utilized CRM tools to track client interactions and optimize engagement strategies.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Account Manager
Monster Worldwide
07.2017 - 10.2021
- Created detailed reports on account performance to inform strategic decision-making processes.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Education
Bachelor of Science -
Indiana University, Purdue University Indianapolis
Indianapolis, IN05-2019
Skills
- Building and maintaining strong customer relationships
- Identifying upselling and cross-selling opportunities
- Revenue growth and account expansion
- Contract negotiation
- Customer retention strategies
- Strategic planning and forecasting
- Coordinating with internal teams
- CRM systems (eg, Salesforce, NetSuite, Sigma)
Timeline
Account Manager
Celigo
10.2021 - 06.2026
Account Manager
Monster Worldwide
07.2017 - 10.2021
Bachelor of Science -
Indiana University, Purdue University Indianapolis