Rachel Ngurukie

Media DepartmentVideo Editor:

• Trim and edit Church Services
• Create rough and final cuts
• Continuously discover and implement new editing technologies and industry's best practices to maximize efficiency
• Handled multiple projects simultaneously
• Camera Operator during Church Services

Women's Department

• Planning and coordinating flawless execution of projects pertaining to the women's department

• Enhanced video quality by applying color correction, grading, and special effects techniques.
• Streamlined the editing process for faster turnaround times by utilizing advanced software tools.
• Collaborated with production teams to ensure cohesive storytelling and visual continuity across multiple projects.
• Managed multiple projects simultaneously, meeting strict deadlines while maintaining high-quality results.

• Project managed multiple incoming requests from several church ministries into a web-based task management and collaboration software system
• Assisted in drafting, editing, and posting sermons on different media platforms
• Drafted and edited communication materials
• Coordinated and distributed communication materials from hanging posters to printing flyers and adding them to Sunday School packets
• Research media channels to advertise on
• Provided general support, coordination for the Communications Department including answering calls, scheduling meetings, preparing materials and other administrative type duties as requested
• Provide general administrative support for Ministry areas as requested

Music/Worship support:

• Maintained payroll spreadsheet bi-weekly Choir payroll
• Created, updated and printed weekly Sunday Worship Bulletin using Adobe InDesign software
• Music Library – maintained filing, distributing and cataloging new music
• Maintained Attendance for all choirs
• Radio scripts – created radio scripts
• Coordinated scripture readers/acolytes/elders for Worship

• Led and coordinated Leadership coaching plans by aligning and developing projects
• Leadership ability to streamline Customer Care by identifying root cause problems, recommending and implementation of solutions
• Provides insights into operational opportunities to exceed metrics whileimproving the customer experience for 16-20 Internal and Partner/Franchise callcenters, develop gap closures strategies and partner cross functionally onimplementation and execution
• Partnered with all levels of management to review reports on a weekly and monthly basis to analyze trends and provide guidance in accomplishing key projects and re-engineering techniques to improve process performanceInitiated and implemented center focus groups during LEAP site visits to identify and overcome obstacles by creating extensive plans to overcome barriers
• Designing procedures and leading coaching efforts that will resulted in theenhancement of system functionality, documentation, simplification andreporting across the organization
• Directed analyzing of reports to evaluate effectiveness of coaching tactics andprovide guidance to improve performance
• Facilitates the identification, analysis, development and documentation ofprocess improvements

• Effective management ability with strategic focus that exceeded targets as a topperforming manager
• Analyzed, reviewed, and resolved escalated customer related concerns to ensurefirst rate outcomes
• Facilitated team meetings to establish strategies to out do company goals whilecreating a cohesive competitive team
• Assisted the training department with the on-boarding of new associates by developing and mentoring their skill sets through positive feedback to direct reports to enhanced performance

• Partnered with managers to handle escalated calls and building my capacity to become high performing representative while enabling management to effectively mentortheir team members
• Participated in the leadership internship training to become team managementretention and assisted with new hire training during the launch of inbound prepaid callcenter in Huntsville, Alabama
• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Educated customers on promotions to enhance sales
• Answered 30 customer telephone calls promptly and in appropriate manner
• Provided primary customer support to internal and external customers in fast-paced environment