RACHEL A. NICHOLSON

• At TruPar America I assisted with the preparation and distribution of critical departmental reports, ensuring stakeholders were informed of progress and achievements.

In addition to the above, the following are notable points about my time at TruPar America and how it helped me gain the skills I have today

• I increased accuracy of record-keeping by regularly updating databases with current employee information and project statuses.
• I facilitated smooth onboarding experiences for new hires by preparing orientation materials and coordinating logistics for their first day on the job.
• I maintained office supplies inventory, placing orders as needed to ensure all employees had necessary resources available.
• I coordinated travel arrangements for executives, resulting in cost savings and efficient itineraries.
• I collaborated with cross-functional teams on various projects, contributing to their timely completion and overall success.
• I improved communication within the team by developing a centralized filing system for important documents and correspondence.
• I managed sensitive information with discretion while handling confidential documents or discussing private personnel matters with colleagues or supervisors.
• Through daily interactions with clients, I honed my communication skills, becoming adept at articulating technical information in an accessible manner. This ability not only facilitated smoother transactions but also helped build long-lasting relationships with customers, fostering trust and loyalty. I learned the importance of active listening, allowing me to identify not just immediate needs but also anticipate future requirements, which added significant value to the customer experience.
• I also facilitated smooth onboarding experiences for new hires by preparing orientation materials and coordinating logistics for their first day on the job.
• Moreover, I developed strong problem-solving skills as I frequently encountered challenges such as inventory shortages or unexpected customer inquiries. My ability to think on my feet and devise creative solutions not only resolved issues but also demonstrated my commitment to customer satisfaction. This proactive approach helped me stand out as a reliable resource for clients, ultimately driving sales and enhancing the company's reputation.
• I also am experienced with collaboration in cross-functional teams, including logistics and marketing, taught me the importance of teamwork and effective communication in achieving common goals. I gained insight into how different departments interact to fulfill customer needs, enriching my understanding of the business as a whole.

As a Private affairs and accounts coordinator I am proud to say I assisted my client with many areas, including the following,

• I maintained accurate records of all financial transactions, ensuring timely reporting to appropriate avenues.
• I assisted in budget preparation and analysis to help guide informed personal decisions for my client.
• I coordinated meetings, calls, and appointments for my client.
• I facilitated weekly status reports, documentation and client billing.
• I prepared, filed and retrieved all related documents such as contracts, bills, and budgets.
• I resolved issues through active listening and open-ended questioning, escalating major problems to the appropriate individuals.
• I also oversaw appointment scheduling and itinerary coordination for both clients and their personnel.
• I organized spaces, materials and catering support for client.

• In my managerial role, I led a diverse team of employees, encompassing cashiers, maintenance personnel, and others. My responsibilities extended to task delegation, offering guidance, and fostering seamless collaboration among team members. Furthermore, a pivotal aspect of my role was the training of new hires and providing ongoing development opportunities for the existing staff.
• My primary dedication was to deliver outstanding customer service to all patrons and visitors at the travel center. I promptly and professionally addressed customer inquiries, concerns, and grievances, consistently contributing to a hospitable environment for travelers.
• In addition, I undertook specific financial management duties, including upholding stringent cash handling procedures and ensuring precise cash reconciliation at each shift's conclusion. I assumed oversight of sales transactions, pricing strategies, and vigilant monitoring of product inventory levels.
• During every shift, I diligently monitored and analyzed financial performance, tirelessly striving to meet revenue and profit objectives. Ensuring the travel center's efficient operation within company standards and policies was a fundamental responsibility. I vigilantly managed fuel and merchandise inventory, promptly initiating orders to maintain optimal stock levels.
• Moreover, I orchestrated collaboration with maintenance and janitorial teams to guarantee the cleanliness and optimal functionality of facilities and equipment. Finally, I meticulously maintained records of sales, transactions, and operational data, underpinning the seamless functioning of the travel center.

• As a manager, my role involved overseeing and leading a team of employees, which included cashiers, maintenance staff, and other personnel. I was responsible for task assignments, providing guidance, and ensuring seamless coordination among team members. Additionally, I played a crucial role in training new employees and providing ongoing training to the existing staff.
• My focus was on delivering exceptional customer service to all visitors and customers at the travel center. I promptly addressed customer inquiries, concerns, and complaints in a professional manner, contributing to a welcoming atmosphere for travelers.
• I also had specific responsibilities related to financial management, including maintaining proper cash handling procedures and ensuring accurate cash reconciliation at the end of shifts. I oversaw sales transactions, managed pricing, and closely monitored product inventory levels.
• Each shift, I diligently tracked and analyzed financial performance, striving to meet revenue and profit goals. It was my duty to ensure that the travel center operated efficiently and in compliance with company standards and policies. I also kept a watchful eye on fuel and merchandise inventory levels, promptly placing orders as needed to maintain adequate stock.
• Furthermore, I coordinated with maintenance and janitorial staff to guarantee the cleanliness and proper functioning of facilities and equipment. Lastly, I maintained meticulous records of sales, transactions, and other operational data to support the smooth operation of the travel center.

• While working at Subway, my responsibilities encompassed a wide array of tasks. These included employee training and supervision, ensuring top-notch customer service, promptly addressing customer concerns to maintain a positive experience, and overseeing inventory management, supply orders, and food quality checks while adhering to health and safety regulations. Staying current with menu offerings, promotions, and product updates was crucial, allowing me to train staff effectively. Additionally, I maintained the restaurant's cleanliness and equipment, implemented marketing strategies and promotional campaigns to enhance sales, and tackled operational issues and staff conflicts with a commitment to improving overall restaurant performance, reflecting my dedication to the role.

• During my tenure at Cinnabon, I handled a broad spectrum of responsibilities. These encompassed tasks such as training and supervising employees, ensuring exceptional customer service, promptly addressing customer concerns to uphold a positive experience, and managing inventory, supply orders, and food quality checks while adhering to health and safety regulations. Staying up-to-date with menu offerings, promotions, and product updates was crucial for me to effectively train the staff. Moreover, I maintained the restaurant's cleanliness and equipment, executed marketing strategies and promotional campaigns to boost sales, and addressed operational issues and staff conflicts with a strong commitment to improving overall restaurant performance, demonstrating my dedication to the role.

Until its closure , I was secretary at Na Na's Sweets And Treats, working here helped me hone my skills and learn to foster an enticement that was both fun and clerically accurate

• I handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• It was my job to enter data into our system and update customer contacts with information to keep records current.
• I answered multi-line phone system and enthusiastically greeted callers.
• I also maintained daily report documents, memos and invoices.
• I scheduled appointments and conducted follow-up calls to clients.

During my time at Fritz's Custom Cutting & Deer Processing I was part of a very small team, and was responsible for fast paced and accuracy driven work.

• I improved document processing speed by introducing automated templates for routine correspondence.
• I answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• I coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
• I maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
• I also maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• I delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• I ensured accurate record-keeping with diligent data entry and database management for vital company information.
• I promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• I improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• I coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• I often supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• I assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• In addition, I assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• I optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• I organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• I collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
• I streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• I also facilitated collaboration within team by organizing regular meetings and tracking project progress.

As a Data Entry Clerk, my job was to keep Stimmells Greenhouse's records and data accurate, succinct and done in a timely manner

• I regularly verified accuracy of data entered into system to produce error-free reports.
• I completed data entry tasks with accuracy and efficiency.
• I entered data into various computer systems accurately using Microsoft Office Suite.
• I scanned documents and saved in database to keep records of essential organizational information.
• I organized, sorted, and checked input data against original documents.
• It was my responsibility to sort documents and maintaine an organized filing process.
• I verified entered data against source documents to maintain consistency across multiple platforms within the organization.
• I always prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
• I enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
• I maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
• I created and maintained data entry logs to track data entry activities.
• I communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• I maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
• I prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
• I always expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
• my team and I followed established procedures to enter and process data correctly.
• Depending on the season, my duties would shift to accommodate seasonal demands, which included tasks like planting, harvesting, or preparing plants for sale. This dynamic experience as a seasonal greenhouse worker not only enhanced my customer service skills but also deepened my understanding of greenhouse business operations. It allowed me to excel in high-pressure environments and adapt seamlessly to varying workloads and demands.