Rachel Nowacki
Hammond,IN
Summary
Proven leader in customer engagement at PeopleReady, A TrueBlue, with a track record of enhancing customer satisfaction and team performance. Expert in CRM software and strategic thinking, I've spearheaded initiatives that increased repeat business and improved staff communication skills. Skilled in fostering teamwork and leveraging data analytics for decision-making, I excel in driving results and exceeding KPIs.
Overview
12
12
years of professional experience
Work History
Customer Engagement Supervisor
PeopleReady, A TrueBlue
08.2019 - 07.2024
- Championed a culture of exceptional customer service within the organization, setting high standards for team performance and leading by example.
- Implemented targeted outreach campaigns, leading to increased customer acquisition and long-term relationships.
- Managed a team of customer service representatives to ensure timely and efficient resolution of customer inquiries and concerns.
- Enhanced customer satisfaction by implementing effective engagement strategies and personalized interactions.
- Increased repeat business through exceptional customer service delivery and relationship building techniques.
- Conducted regular staff training sessions on best practices in customer engagement, improving overall team performance and communication skills.
- Worked closely alongside other departments-sales/marketing/IT-ensuring seamless information sharing and collaboration towards common goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Bar and Grill Manager
Gametime III
08.2012 - Current
- Trained new employees on proper food and beverage handling procedures, sanitation practices, equipment usage, and company policies.
- Provided exceptional customer service by addressing guest concerns promptly, resulting in repeat business and positive feedback from patrons.
- Ensured a safe and clean work environment by enforcing strict adherence to health and safety regulations.
- Assisted in hiring decisions by interviewing potential candidates, evaluating skills, experience, and fit for the team.
- Restocked and rotated food and beverage items according to expiry dates to minimize waste.
- Established and maintained productive staff relationships for positive working environments.
- Developed unique events and special promotions to drive sales.
Lead Specialist
PeopleReady, A TrueBlue
05.2019 - 08.2019
- Increased customer satisfaction levels by addressing concerns promptly, providing thorough resolutions, and maintaining open lines of communication.
- Developed strong client relationships through consistent communication, understanding their needs, and delivering tailored solutions.
- Successfully negotiated contracts with customers and created job orders to meet their business needs.
- Followed all company policies and procedures to deliver quality work.
- Collected, arranged, and input information into database system.
Staffing Specialist
PeopleReady, A TrueBlue
06.2017 - 05.2019
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Recruited and trained individuals to work in general labor, distribution, warehouse and skilled trades work
- Performed urinalysis testing to discourage illegal drugs use in company.
- Provided exceptional customer service to both clients and candidates, fostering long-term relationships built on trust and mutual satisfaction.
- Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role.
- Developed strong relationships with clients and hiring managers, leading to a higher volume of job orders and successful placements.
- Conducted comprehensive interviews with candidates to assess their skills, qualifications, and fit for various positions within client companies.
- Reduced time-to-fill ratios by effectively prioritizing open positions based on client needs, resources available, and market conditions.
- Facilitated new-hire orientations.
Education
Bachelor of Arts - Criminal Justice
Indiana University Bloomington
Bloomington, IN05.2013
Skills
- Skilled in Microsoft Word, Excel, Powerpoint, SalesLoft, Salesforce, and Prism
- Creative Mindset
- CRM software proficiency
- Strategic Thinking
- Data Analytics
- Decision-Making
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
Timeline
Customer Engagement Supervisor
PeopleReady, A TrueBlue
08.2019 - 07.2024
Lead Specialist
PeopleReady, A TrueBlue
05.2019 - 08.2019
Staffing Specialist
PeopleReady, A TrueBlue
06.2017 - 05.2019
Bar and Grill Manager
Gametime III
08.2012 - Current
Bachelor of Arts - Criminal Justice
Indiana University Bloomington
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