RACHEL NSHIMIRIMANA
Dallas
Summary
Experienced and a professional with a diverse background in various roles, including Patient Care Technician, Server, Customer Service Representative , and Cashier. delivering exceptional customer service, managing diverse responsibility , and fostering positive interactions in dynamic work environments. Adept at adapting to evolving needs, priori zing tasks , and collaborating with diverse teams to achieve organized. Possesses strong communication on, problem-solving , and interpersonal skills, ensuring a-seamless and personable experience for both clients and colleagues. Seeking to leverage this multifaceted experience to contribute to a team and make a meaningful impact within a new professional opportunity.
Overview
11
11
years of professional experience
Work History
Warehouse Associate
Amazon
10.2023 - Current
- Examined packages and goods for damage and notified vendors of replacement needs
- Compiled, sorted and filed records of product orders, business transactions and other activities
- Labeled containers correctly for product identification purposes
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones
- Communicated effectively with team members on matters related to work assignments
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment
Customer Service Representative- Work From Home
Cvs Caremark
10.2020 - 04.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Adjusted bills and refunded money to resolve customers' service or billing complaints
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Provided excellent customer service to resolve customer complaints in a timely manner
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Utilized job-related software to prepare change of address records and issue service discontinuance orders
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Answered customer inquiries and provided accurate information regarding products and services
- Educated customers on special pricing opportunities and company offerings
- Took special orders in person and over telephone, generating additional revenue every month
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Cashier
Chic-Fil-A
11.2019 - 09.2020
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Worked closely with front-end staff to assist customers
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Processed refunds for worn, damaged and broken merchandise
- Answered customer inquiries regarding store policies and procedures
- Collected payments and provided accurate change
Patient Care Technician
Parkland Hospital
02.2018 - 09.2019
- Regularly monitor and record vital signs such as blood pressure, heart rate, temperature, and respiratory rate
- Assess patients' physical and mental status, reporting any changes or abnormalities to the healthcare team
- Assist patients with bathing, dressing, grooming, toileting, and their comfort and maintaining their dignity
Customer Service Representative
Teleperformance
02.2017 - 01.2018
- Provided prompt and courteous assistance to customers via various channels (phone, email, chat, or in person) to address inquiries and concerns
- Answered customer questions about products, services, pricing, policies, promotions, and other relevant information
Customer Service Associate
Papas Catering
10.2016 - 01.2017
- Welcomed guests as they arrive, assist customers, and provide menus
- Accurately takes food and beverage orders from customers and enter them into the POS (Point of Sale) system
- Offered suggestions and recommendations regarding menu items, specials, or beverages based on customer preferences and dietary restrictions
- Delivered orders to the table promptly and ensure accuracy in the order
- Periodically checked on customers to ensure they are enjoying their meal and address any concerns or requests they may have
- Accommodated special requests or modifications to menu items (e.g., dietary restrictions, allergies) and communicate them to the kitchen staff
- Kept dining areas clean and organized, including clearing and cleaning tables after customers leave
- Presented bills to customers, process payments accurately, and return change promptly
- Suggested dessert or after-dinner beverages and present the dessert menu
Cashier
Chipotle Mexican Grill
01.2014 - 05.2015
- Greeted customers with a friendly and welcoming demeanor, providing assistance and answering their inquiries
- Accurately and efficiently handled cash, credit/debit card, mobile, or other forms of payment for purchases
Education
High School Diploma -
Emmet J. Conrad High School
Dallas, TXSkills
- Strong decision making and problem-solving
- Extensive knowledge of spreadsheet programs
- Data tracking software
- Microsoft Office products
- Listening and comprehension skills
- Able to work well and remain focused under pressure
- Organized and detail-oriented
- Creative problem-solving
- Critical thinking skills
- Friendly and engaging personality
- Record keeping and documentation skills
- Excellent writing and oral communication skills
- Conversational skills
Personal Information
Date of Birth: 08/31
Timeline
Warehouse Associate
Amazon
10.2023 - Current
Customer Service Representative- Work From Home
Cvs Caremark
10.2020 - 04.2023
Cashier
Chic-Fil-A
11.2019 - 09.2020
Patient Care Technician
Parkland Hospital
02.2018 - 09.2019
Customer Service Representative
Teleperformance
02.2017 - 01.2018
Customer Service Associate
Papas Catering
10.2016 - 01.2017
Cashier
Chipotle Mexican Grill
01.2014 - 05.2015
High School Diploma -
Emmet J. Conrad High School
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