Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Null

Management
Hampton,NH

Summary

I am a forward-thinking team leader skilled at operating departments efficiently to meet goals. I have been successful in background matching employees with roles for maximum performance. I'm a proactive and hardworking individual focused on continuous operational improvement. A reliable Office Manager with over 8 years of experience in bookkeeping, payroll and financial management. I find myself being a motivational and inspiring team leader with expertise in scheduling, customer relationship management and inventory control. I would say I am a resourceful and methodical self-starter. I have a likeable personality and customer-focused background coupled with expertise. Ready to tackle new challenges and build success with exciting organization. I'm eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in. Ready to help the team achieve company goals.

Overview

18
18
years of professional experience

Work History

Manager of Operations

Zesto Pizza
Hampton, NH
01.2009 - Current
  • Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on general store operations.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Developed systems to track and log work issues
  • Directed initiatives to improve work environment, company culture or overall business strategy

Universal Banker

Citizens Bank
Hampton , NH
01.2016 - 08.2016
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Assistant/Loan Partner

Waterstone Mortgage
North Chelmsford, MA
02.2015 - 01.2016
  • Reviewed and validated details of loan applications and closing documentation.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Office Manager

Null Electric
Hampton , NH
01.2009 - 08.2011
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Developed standard operating procedures for all administrative employees.
  • Sourced vendors for special project needs and negotiated contracts.
  • Maintained CRM database with customer updates and report generation.

Education

High School Diploma -

Winnacunnet High School
Hampton, NH

Completion Certificate - Real Estate

Charlene Mason Real Estate
Portsmouth, NH

Skills

  • Training Programs
  • Regulatory Compliance
  • Financial Statement Review
  • Program Optimization
  • Originality and Creativity
  • Problem Anticipation and Resolution
  • Records Organization and Management
  • Focus and Follow-Through
  • Administrative Management
  • Human Resources Oversight
  • Customer Relations
  • Customer Satisfaction
  • Data Accuracy
  • POS Terminal Operations
  • Filing Systems
  • Customer Care

Timeline

Universal Banker

Citizens Bank
01.2016 - 08.2016

Assistant/Loan Partner

Waterstone Mortgage
02.2015 - 01.2016

Manager of Operations

Zesto Pizza
01.2009 - Current

Office Manager

Null Electric
01.2009 - 08.2011

High School Diploma -

Winnacunnet High School

Completion Certificate - Real Estate

Charlene Mason Real Estate

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