Rachel O'Born
Customer Service Conisuar
Fort Walton Beach,FL
Summary
Dynamic customer service professional with a proven track record at Aimbridge Hospitality, excelling in complaint resolution and customer engagement. Recognized for enhancing guest satisfaction through tailored recommendations and effective problem-solving. Adept at maintaining cleanliness and organization, contributing to a welcoming atmosphere that fosters repeat business.
Overview
6
6
years of professional experience
Work History
Customer Service Reservation Agent
Aimbridge Hospitality
Fort Walton Beach, Florida
07.2024 - Current
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Contributed to team training initiatives by sharing best practices and insights gleaned from experience in the role.
- Adapted communication style to accommodate diverse clientele, promoting a welcoming atmosphere for all guests.
- Consistently received positive feedback from both customers and peers regarding exemplary service provision and problem-solving capabilities.
- Leveraged product knowledge to suggest tailored travel packages or upgrades that met individual preferences, boosting revenue potential.
- Resolved customer complaints with empathy and professionalism, resulting in higher customer retention.
- Assisted customers by offering personalized recommendations based on their needs, leading to increased upselling success.
- Maintained detailed records of reservations, cancellations, and modifications for accurate reporting and forecasting purposes.
Restaurant Waiter
Fokkers Bar and Grill
Fort Walton Beach, Florida
01.2022 - 07.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Construction Worker
General Masonry
Fort Walton Beach, Florida
08.2023 - 03.2024
- Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Streamlined communication between team members, leading to increased collaboration and problem-solving capabilities.
- Utilized advanced tools and machinery to expedite construction processes, meeting tight deadlines.
Restaurant Waiter
TGI Fridays
Fort Walton Beach, Florida
03.2020 - 01.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
Education
GED -
Emerald Coast Career Institute
Fort Walton Beach, FL 05.2001 -
Skills
Customer engagement
Personal hygiene
Service quality
Customer service
Complaint resolution
Typing speed
Organization
Assertiveness
Cleanliness
Problem-solving
Food safety awareness
Memory retention
Timeline
Customer Service Reservation Agent
Aimbridge Hospitality
07.2024 - Current
Construction Worker
General Masonry
08.2023 - 03.2024
Restaurant Waiter
Fokkers Bar and Grill
01.2022 - 07.2024
Restaurant Waiter
TGI Fridays
03.2020 - 01.2022
GED -
Emerald Coast Career Institute
05.2001 -
Similar Profiles
Henry HiranoHenry Hirano
Campus Finance Manager at Aimbridge Hospitality / Evolution HospitalityCampus Finance Manager at Aimbridge Hospitality / Evolution Hospitality
Heidi HarveyHeidi Harvey
General Manager and Office Manager at Studio 6 /Aimbridge HospitalityGeneral Manager and Office Manager at Studio 6 /Aimbridge Hospitality
EDWIN PADILLA JR.EDWIN PADILLA JR.
House Attendant at Aimbridge HospitalityHouse Attendant at Aimbridge Hospitality
Jessica CarsonJessica Carson
Wellness Director at The Retreat At Fort Walton BeachWellness Director at The Retreat At Fort Walton Beach
Rodrick CarterRodrick Carter
Aircraft Armament Systems Technician at USAFAircraft Armament Systems Technician at USAF