Rachel O'Brien
Roslindale,MA
Summary
Results-driven business professional enhancing team performance through strategic consulting. Successfully published over 180 new textbooks ahead of schedule while effectively coaching staff and reorganizing teams to achieve organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Production Consultant
EL Education
New York, NY
01.2023 - 04.2025
- Meticulously proofread and updated print production files and gathered requirements for content management system (CMS), tailoring for digital and print output. Developed effective metadata for translation into web-based format.
- Collaborated with teams to enhance curriculum development and implementation strategies.
- Managed communication between stakeholders to align project goals with organizational vision.
- Analyzed production processes and identified areas for improvement.
- Published over 180 new textbooks for the 2025-2026 school year ahead of schedule, meeting all deliverables.
- Reviewed educational content for alignment with organizational standards and goals.
Content Strategist
Keys & Copy
Seattle, WA
01.2019 - 03.2021
- Boosted website traffic through strategic keyword research, development of long-form content pieces, and content refresh.
- Worked with clients in the technology and insurance spaces to optimize and improve their online presence.
Senior Trainer
American Language Center
Kathmandu, Nepal
01.2017 - 01.2020
- Facilitated presentations to strengthen interview and test preparation skills.
- Designed and delivered customized workshops that enhanced workforce readiness and supported social adaptation.
- Coached teenage and adult learners at beginner and intermediate levels on grammar, listening, speaking, and writing.
Sales Administrative Assistant
Mount Auburn Cemetery
Cambridge, MA
08.2013 - 06.2016
- Achieved rapid turnaround time of all pre- and post-sale deed and transfer paperwork.
- Organized files and maintained databases to ensure easy access to information.
- Scheduled appointments with potential clients and prepared meeting materials as needed.
- Facilitated communication between departments to enhance workflow efficiency.
Freelance Proofreader and Editor
Harvard University Employees Credit Union (HUECU)
Cambridge, MA
08.2013 - 06.2016
- Attained 100% accuracy of marketing copy by closely proofing digital and print collateral such as quarterly reports, brochures, letters, and emails.
- Achieved 7% increase in Home Equity Line of Credit HELOC applications from previous year through personalized letters highlighting features and benefits of new products.
- Enhanced membership and engagement of HUECU through precise copy editing of quarterly newsletter and direct mailing materials.
Client Services Coordinator
Boston Legacy Planning
Newton, MA
01.2015 - 01.2016
- Optimized client scheduling and legal document preparation for estate planning consultations
- Monitored trust status, requested additional information, and utilized HotDocs platform to draft and distribute complex legal documents.
Education
BACHELOR OF ARTS - English, German, Psychology
University of Massachusetts at Amherst
Amherst, MASkills
- Project management
- Project coordination
- Content management
- Curriculum development
- Quality assurance and control
- Editing and proofreading
- Client relations
- Process improvement
- Problem solving
- Strategic planning
- Metadata mapping
- Adobe Acrobat Pro
- Microsoft Office
- Google Docs & Workspaces
Certification
- Google Project Management Certification
Timeline
Production Consultant
EL Education
01.2023 - 04.2025
Content Strategist
Keys & Copy
01.2019 - 03.2021
Senior Trainer
American Language Center
01.2017 - 01.2020
Client Services Coordinator
Boston Legacy Planning
01.2015 - 01.2016
Sales Administrative Assistant
Mount Auburn Cemetery
08.2013 - 06.2016
Freelance Proofreader and Editor
Harvard University Employees Credit Union (HUECU)
08.2013 - 06.2016
BACHELOR OF ARTS - English, German, Psychology
University of Massachusetts at Amherst