In my free time, I love being with my children, who are almost all grown, and simply enjoying the company of family and friends Like most people, I’m drawn to the beach and water, and I’ll be in a pool or on a boat as soon as the weather allows I'm a devoted wife, mother, and friend who always tries to focus on the positives in life and, most importantly, savor each moment
Rachel O'Bryan
Owensboro,KY
Summary
Experienced with mortgage processing and client relations, ensuring seamless application procedures. Utilizes regulatory knowledge and customer service skills to maintain high standards of compliance and client satisfaction. Track record of effective team collaboration and adaptability in dynamic environments.
Overview
14
14
years of professional experience
Work History
Mortgage Associate
US Bank Home Mortgage
02.2015 - Current
- Facilitated mortgage application processing, ensuring compliance with regulatory standards and internal policies.
- Reviewed loan documentation for accuracy, identifying discrepancies and facilitating timely resolutions.
- Refined processes to enhance existing workflow efficiency.
- Provided training to junior associates on mortgage products, fostering knowledge growth and team development.
- Coordinated with multiple teams to maintain SLA compliance and ensure timely project completion.
- Actively participated in industry events and networking opportunities to strengthen professional relationships and broaden the US Banks reach.
- Maintained databases for all records of loans we touched during any of our processes to ensure we stayed in compliance.
Certified Nursing Assistant
Hillcrest Healthcare
07.2012 - 09.2014
- Provided compassionate care to patients, assisting with daily living activities and personal hygiene.
- Monitored vital signs and documented patient conditions in electronic health records for accurate reporting.
- Collaborated with nursing staff to develop and implement patient care plans tailored to individual needs.
- Educated patients and families on health management techniques, fostering understanding and compliance with treatment regimens.
- Trained new nursing assistants on best practices in patient care, enhancing team efficiency and service quality.
Education
Certified Nursing Assistant - Nursing
Owensboro Community And Technical College
Owensboro, KY06-2012
Skills
- Document review
- Excel/Outlook (multiple applications) Experience
- Quality Control
- Goal oriented
- Teamwork and collaboration
- Efficient and Detail- Oriented
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
- Customer Data Confidentiality
- Maintains professionalism in stressful situations
Accomplishments
Received U.S. Bank’s prestigious Legends Award, an honor granted exclusively to top performers who demonstrate exceptional work ethic, rigorous compliance standards, and consistently outstanding results.
Interests
Timeline
Mortgage Associate
US Bank Home Mortgage
02.2015 - Current
Certified Nursing Assistant
Hillcrest Healthcare
07.2012 - 09.2014
Certified Nursing Assistant - Nursing
Owensboro Community And Technical College