Rachel Ochoa

Displayed absolute discretion at handling confidential information.

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
• Utilized personal and professional networks to identify, acquire and manage new clients.
• Kept detailed track of household and maintenance inventory and schedules.

• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Authored detailed work plans to meet business priorities and deadlines.
• Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
• Enhanced client satisfaction ratings by resolving difficult customer issues through completion.

• Planned lessons for allotted time to strengthen weak subjects and build skills.
• Helped students prepare for routine and standardized tests and college entrance exams.
• Taught general life skills as well as academic skills, putting lessons in real-world perspective.
• Identified student weaknesses to determine most useful tools to facilitate learning.
• Administered and supervised exams to prepare students for more consequential learning evaluations.

• Responded to requests and scheduled appointments for property showings.
• Greeted clients, showed apartments, and prepared leases.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Collected monthly rent payments and other fees, always properly recording and processing money.
• Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
• Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
• Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.

• Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Incorporated multiple types of teaching strategies into classroom.
• Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
• Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
• Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
• Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
• Supported student teachers by mentoring on classroom management, lesson planning and activity organization.