Summary
Work History
Skills
Timeline
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Rachel Oden

Summary

Proven experience as personal assistant supporting UHNW and high profile clientele. A creative and versatile professional accustomed to maintaining high productivity level with heavy workloads. Self starter that can work well both independently and within the context of a larger team oriented environment. Positive "can do" attitude and well accustomed to a client facing role. Strong relationship building and interpersonal skills. Ability to maintain confidentiality. Adept at multi-tasking and advanced management skills with ability to communicate and motivate others.

Work History

Executive Assistant

Private UHNW High Profile Client
2014 - 2022
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.

Principal

Identity Unknown Ent.
2010 - 2013
  • Supervise casting and development for unscripted programming
  • Manage development of TV/Film productions and attach talent from company clients
  • Recruit, develop and manage talent roster
  • Manage all aspects of business including direct control of marketing efforts to drive brand growth for independent production company
  • Oversee talent development, concept write-ups and pitch materials
  • Coordinate day-to-day affairs for talent and artists
  • Establish relationships with entertainment professionals
  • Develop strategic planning and marketing direction to translate into business building strategies.

Client Advisor

Dazadi
2013 - 2013
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Executive Assistant

Private UHNW High Profile Client
2003 - 2010
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips.

Skills

  • Resolve and de-escalate issues with quick resolution
  • Ability to make meaningful connections with clientele
  • Schedule and coordinate appointments
  • Strong attention to detail and reconciliation skills
  • Strong Problem Solver
  • Organizational and time management skills
  • Critical Thinking
  • Client focused
  • Travel Arrangement Coordination
  • Document Filing and Retrieval
  • High end private residence management
  • Music and Entertainment Business experience
  • Anticipator of needs
  • Clear and composed under pressure

Timeline

Executive Assistant

Private UHNW High Profile Client
2014 - 2022

Principal

Identity Unknown Ent.
2010 - 2013

Client Advisor

Dazadi
2013 - 2013

Executive Assistant

Private UHNW High Profile Client
2003 - 2010

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Rachel Oden