Sell-taught and passionate chef & baker Devoted wife and fur mama Avid outdoor enthusiast during all seasons-boating, swimming, biking, skiing, snowshoeing, walking & gardening Home Improvement and DIY adventurer Life-long learner and consumer of all types of books
Rachel Ohr
Keene,NH
Summary
Dynamic leader with a proven success in CPG Sales & Operations, Customer Service, People Development and adept in operations management and conflict resolution. Excel in coaching and strategic sales, growing Share and Gross Revenue. Skilled in fostering team development and customer loyalty through innovative solutions and effective communication.
Overview
17
17
years of professional experience
Work History
District Manager
Mondelez International
United States
06.2023 - Current
- Exceeding sales quotas and increased profitability through effective sales strategy and business planning, monthly objectives of $4.1-$5.3m.
- Build relationships with 200+ customers and community to establish long-term business growth.
- Preparing sales presentations for clients showing success and credibility of products.
- Continually maintain and improve company's reputation and positive image in markets served.
- Leading 9 Territories and 13 Sales Representatives performance, correcting problems, and increasing efficiency to maintain productivity targets.
- Data Analysis and Insights of KPI objectives using Salesforce, Tableau, Power BI, Nielsen Reporting, etc
Regional Sales Manager MN/WI/MI
Viking Coca-Cola
United States
08.2021 - 06.2023
- Coached Market Account Managers in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction feedback and loyalty.
- Exceeded sales targets by building, directing and motivating a high-performing team.
- Communicated and collaborated with internal and external team members at all levels to address service, quality, sales and customer satisfaction.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation. Establishing performance goals and providing feedback in reaching these milestones.
- Model strong negotiation skills to help team members close tough deals with lucrative clients. Prospected and activated 133 new accounts 2022.
- Met sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships and increasing 2022 Dead Net Margin 16%.
- Execution of successful promotional events, supporting community via brand and company representation locally.
Owner
Rise On Shine
07.2018 - 06.2021
- Created business from ground up, from kitchen trailer design, menu, website and social media platforms, marketing, and short term and long term sales goals.
- Managed business operations, creating all from-scratch items, sales and customer service, ordering, inventory, marketing, administrative and financial records.
- Applied human resources expertise to optimize hiring, training and performance promoting a positive atmosphere with focus on consistent high quality, personalized service, and genuine dedication to customer experience and satisfaction.
- Developed key operational initiatives to drive and maintain substantial business growth, increasing revenue from 50% in year two and 35% in year three.
- Responded to and successfully resolved customer issues, promoting loyalty and increasing repeat business.
- Created, deployed and tracked success of strategies to boost performance, streamline food prep processes, increase efficiencies, improve profitability and bring in new clientele.
- Improved brand awareness through managing and monitoring all website, community and social media marketing, and fostering membership and business development.
Mate
Trader Joe's
Silverdale, WA
11.2014 - 07.2018
- Supported daily empowerment, training, direction and development of store crew.
- Promoted company values, passion and integrity through role-modeling, customer engagement, service, and recognition and execution of Kaizen opportunities.
- CPG knowledge expert, educating crew to develop confidence and knowledge.
- Managed daily opening and closing operations, maintaining clear documentation of all inventory and average daily sales of $150K.
- Led creation and development of store marketing/signage, store re-design and seasonal highlights.
- Created opportunities for community outreach and engagement; supporting the value of “Neighborhood Store”.
Supervisor, General Services
Mayo Clinic
Rochester, MN
03.2008 - 07.2014
- Managed daily operations of General Service Door, Information Desk, Airport and Parking & Transportation Attendants at Mayo Clinic, St. Mary’s Hospital and Rochester International Airport.
- Ensured safe, comfortable and highest quality service and care for all patients and guests through identification of system needs and design of processes to support business requirements.
- Collaborated with external vendors and services to create solutions for patient needs. Noted and assessed risks and areas of inefficiencies, provided feedback to organizational leadership with improvement plans and implemented changes.
- Developed, implemented and facilitated training and incentive programs using tools such as Strengthsfinder©, REAL Colors©, AIDET and Teamwork is REAL to increase quality, service standards, teamwork, communication and safety while complying to all HIPAA and Joint Commission's Regulations.
- Reporting and documentation, utilizing MS Office© suite, Concur©, Kronos©, Kenexa Brass Ring©, and other institutional programs.
- Supported Office of Organizational Leadership & Development in creation and facilitation of 2 day New Employee Orientation, Teamwork is REAL, AIDET, and Real Colors© programs.
Education
Bachelor of Arts - Studio Art & Education
St. Olaf College
06.2003
Skills
- Network Development
- Excellent Verbal/Written Communication
- Staff training/development
- Conflict Resolution
- Computer proficiency Microsoft Suite
- Budgeting, Forecasting and Cost Control
- Quality Improvement Leadership
- Business & Brand Development
- Data Analytics (Salesforce, Tableau, Nielsen)
- Strategic & Entrepreneurial
- Customer Relationship Management
- Digital Marketing & Social Media Management
- Project & Change Management
Interests
Timeline
District Manager
Mondelez International
06.2023 - Current
Regional Sales Manager MN/WI/MI
Viking Coca-Cola
08.2021 - 06.2023
Owner
Rise On Shine
07.2018 - 06.2021
Mate
Trader Joe's
11.2014 - 07.2018
Supervisor, General Services
Mayo Clinic
03.2008 - 07.2014
Bachelor of Arts - Studio Art & Education
St. Olaf College
Similar Profiles
Eddie McNeilEddie McNeil
Senior Sales Merchandiser at Mondelez InternationalSenior Sales Merchandiser at Mondelez International
ERIK DAVISERIK DAVIS
FTSSR Sales Account Manager at Mondelez InternationalFTSSR Sales Account Manager at Mondelez International
Darius CassellDarius Cassell
Order Writer/Sales Associate at Mondelez InternationalOrder Writer/Sales Associate at Mondelez International
Stephen JonesStephen Jones
Production Associate at Mondelez InternationalProduction Associate at Mondelez International
Tina McCoskerTina McCosker
Foster Care Out of District Case Manager at SAU 6Foster Care Out of District Case Manager at SAU 6