Rachel Oliva

Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.

• Received, recorded and filed medical payments by cash, and credit card.
• Reduced wait times for patients by implementing efficient check-in and check-out procedures.
• Assisted in recruitment and training of new staff members, contributing to knowledgeable and professional team.
• Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.
• Update financials.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Maintained high level of confidentiality by handling sensitive patient information with discretion and care.
• Provided exceptional customer service to patients, addressing concerns promptly and professionally.

• Provided homework assistance using specific curriculum and materials.
• Supported students with helpful study habits and exam strategies.
• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
• Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
• Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
• Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
• Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
• Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
• Developed personalized learning plans for students with special educational needs, enabling significant progress in their academic performance.

Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

• Supervised lunchroom and recess activities.
• Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
• Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
• Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
• Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.

• Family reunification
• Maintain direct contact with each minor and family while in ORR care to reunify and release the child from facility
• Identify potential family members or another sponsor for reunification
• Supports family members or sponsor to assist them with understanding the process and child’s needs
• Conduct and documents ORR assessments in accordance with ORR policies and procedures
• Maintain database a with accordance with ORR policies and procedures.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirement

• Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Reported suspicious activities and persons to law enforcement.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
• Responded effectively to emergencies or disturbances, prioritizing safety of personnel while minimizing property damage or loss.

• Duties include Supervision of Inmates, Head Counts, Physical Checks, Problem Solving, Maintain Security of Facility, Discipline and Control of Inmate behavior
• Maintained safe environment for inmates and staff through effective communication and adherence to established protocols.
• Wrote daily reports and maintained logs of inmate activities and behaviors.
• Created and maintained positive relationships with inmates to build rapport and trust.
• Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
• Managed visitation schedules effectively to maintain organized flow of visitors while adhering to security requirements.
• Regularly conducted security and sanitation checks.
• Processed visitors and attorneys arriving to see prisoners.
• Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
• Supported internal investigations into potential policy violations or criminal activity within detention center environment.
• Maintained order during high-stress situations, utilizing conflict resolution skills to de-escalate potential threats.
• Reduced contraband incidents with meticulous cell inspections.
• Inmate and Visitor Searching
• Provide inmate information to public
• Transporting inmates to Hospital via unit or EMS
• Took custody of prisoners from arresting officers to begin processing into detention facility.
• Contributed to efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
• Conducted physical searches of inmates and premises in search of weapons and contraband.
• Inmate classification
• Inmate releasing
• To ensure safety of staff members.
• Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
• Responded promptly to emergency situations and provided medical aid.
• Processed inmates by taking photographs and fingerprints and records
• Identification/Classification/Monitoring Gang member for Criminal activity
• Identifying gang affiliation inside Jail Population
• Case management of files of approximately 230 Identified Gang members
• Prevention and/or Intervention of Organized Criminal activities in jail Population.

• Escorting inmates to and from court proceedings
• Escorting inmate to and from Trial
• Supervised Sewing detail program
• Recruit inmates to work in detail
• Inventory of materials
• Improved department efficiency by streamlining and implementing policies and processes.
• Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
• Search for top 3 bids for purchasing.
• Trained and Mentored inmates, helping them develop their skills to reenter community and prevent recidivism.

• Transporting inmates to and from appointments, to and from Jail Annex and El Paso County Detention facility, also transport inmates to prisons, Psychiatric facilities around the state
• Transporting inmates to and from Jail Annex and El Paso County Detention facilities
• Transporting inmates to prisons and Psychiatric facility around the state
• Assign officers to transport inmates to designated appointment
• Assign officers to transport inmates assigned prison/TDC units all over Texas.
• Streamlined communication between drivers, dispatchers, and management to enhance overall team performance.
• Mentored junior team members providing guidance on industry best practices that contributed towards their professional development.
• Managed fleet maintenance schedules, ensuring timely repairs and minimizing vehicle downtime.

• Responding to critical incidents and or emergencies
• Responding to extraordinary situations and resolving them with minimum risk of injury to all parties
• Riot Control
• High Risk Prisoner Transport
• Violent Inmate Extractions
• Forced Cell Block Entries
• Security Threat Group Intelligence Unit
• Identification/Classification/Monitoring Gang member for Criminal activity
• Identifying gang affiliation inside Jail Population
• Case management of files of approximately 230 Identified Gang members
• Prevention and/or Intervention of Organized Criminal activities in jail Population.

• Monitor Juvenile residents (parolees) and adult residents (probationers)
• Report suspicious activities or violations
• Conducted head counts, conduct searches of people vehicles and rooms
• Process residents for intakes/discharges
• Conduct basic emergency functions such as C.P.R, removal of residents and staff from dangerous situations, and disasters.