Rachel Oliver
Austin,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch oral and written communication, active listening and analytical problem-solving skills.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Circle K
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customers with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolutions, as well as fixing errors with prices and or accounts.
Security Guard
Maximus Security
10.2020 - 12.2022
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Maintained security of accounts to eliminate unauthorized persons.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Analyzed and produced course-of-action reports and escalated issues.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Political Canvasser
Aqua Life Water Solutions
08.2018 - 02.2019
- Interacted with several hundred voters each day, in 3 district areas to promote the Clean Water Act campaign.
- Delivering persuasive presentations to customers outlining the necessity of our campaign, as well as to retain initiatives.
- Discussed customer feedback with management to optimize voters accessibility to state office representatives.
- Collaborated with marketing team to develop promotional materials for canvassing activities, while motivating/educating voters to current water standards.
Customer Service Agent
MCI Telecommunications
04.1998 - 01.2002
- Helped large volume of customers daily with a positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues and develop potential solutions.
- Completed every call with the required follow through for legal compliance, after addressing any concerns with products or policies.
- Educated clients on account services, resolved client inquiries regarding statement information, account balances/requests, and document account issues.
Customer Agent
Good Communications/ SBC Affiliate
04.1996 - 07.1998
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Reached out to customers after completed sales to continue customer loyalty/ support .
- Built personal customer base with initial contract set up.
- Supplied Multi business line set ups including 1-800 numbers.
- Promoted available products and services to customers during service, account management, and order calls.
- Promptly responded to inquiries and requests from prospective customers.
Education
GED -
Austin Community College
Austin, TX07.2009
Skills
- Product Knowledge
- Scheduling
- Data Entry
- Report Generation
- Information Security
- Consultative Sales
- Complaint Resolution
- Document Control
- Multi-Line Phone Talent
- Active Listening
- Client Relations
Timeline
Customer Service Representative
Circle K
01.2023 - Current
Security Guard
Maximus Security
10.2020 - 12.2022
Political Canvasser
Aqua Life Water Solutions
08.2018 - 02.2019
Customer Service Agent
MCI Telecommunications
04.1998 - 01.2002
Customer Agent
Good Communications/ SBC Affiliate
04.1996 - 07.1998
GED -
Austin Community College
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