Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Olson

Customer Service Specialist
Whitmore Lake,MI

Summary

Versatile, results-oriented professional with extensive experience in communication. Demonstrated history of customer service excellence, business acumen and strategic planning ability. Applies collaborative approach to leadership, fostering team-oriented environment. Accomplished at employing diverse property sales tactics.

Overview

6
6
years of post-secondary education
22
22
years of professional experience

Work History

Real Estate Agent

The More Group MI
Ann Arbor , MI
03.2019 - Current
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
  • Guided clients from beginning to end of home buying process in choosing right property.
  • Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
  • Presented purchase offers to sellers for consideration.
  • Advertised client properties through websites, social media and real estate guides.
  • Maintained inventories and records of sales collaterals and closings.
  • Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
  • Liaised between buyers and sellers to provide positive experiences for both parties.

Sales Representative

Davidson Promotional Products
Hamburg , MI
10.2016 - 02.2019
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Coordinated trade shows and created marketing collateral to reach greater potential customers.
  • Completed customer contracts and warranties as part of administrative aspects of sales.
  • Determined problem areas and resolved issues related to profitability and business objective achievement.
  • Fostered relationships with customers using communication and creative ideas bolstering future sales opportunities.
  • Proactively managed client correspondence and recorded all tracking and communications.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Helped resolve client problems quickly with superior customer service.

Horticulturist/Production Manager

EPIC Landscape Productions
Olathe, KS
02.1999 - 09.2016
  • Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
  • Directed manufacturing process and operational efficiency procedures to achieve goal of first run capability.
  • Addressed personnel issues and scheduling conflicts promptly.
  • Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.
  • Conducted weekly meetings to capture lessons learned and streamline product improvement process.
  • Escalated safety and quality issues and initiated remedial actions promptly.
  • Contributed to company growth by delivering quality customer service to foster growth and retention.
  • Oversaw scheduling and job backlogs to properly allocate personnel and material resources.
  • Procured required plant material
  • Designed and maintained seasonal displays
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.
  • Fostered relationships with local and national suppliers to obtain best price, quality, and delivery of products.
  • Attended industry events to promote services and build relationships with prospective vendors.

Education

Bachelor of Science - Horticulture/Greenhouse Managment

Kansas State University
Manhattan KS
09.1993 - 05.1997

Bachelor of Arts - Business Management

Ottawa University
Ottawa KS
01.2004 - 12.2005

Skills

    Market monitoring

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Timeline

Real Estate Agent

The More Group MI
03.2019 - Current

Sales Representative

Davidson Promotional Products
10.2016 - 02.2019

Bachelor of Arts - Business Management

Ottawa University
01.2004 - 12.2005

Horticulturist/Production Manager

EPIC Landscape Productions
02.1999 - 09.2016

Bachelor of Science - Horticulture/Greenhouse Managment

Kansas State University
09.1993 - 05.1997

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Rachel OlsonCustomer Service Specialist