Rachel Olson
Customer Service Specialist
Whitmore Lake,MI
Summary
Versatile, results-oriented professional with extensive experience in communication. Demonstrated history of customer service excellence, business acumen and strategic planning ability. Applies collaborative approach to leadership, fostering team-oriented environment. Accomplished at employing diverse property sales tactics.
Overview
6
6
years of post-secondary education
22
22
years of professional experience
Work History
Real Estate Agent
The More Group MI
Ann Arbor , MI
03.2019 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Generated leads for sales and rental properties through cold calls and referrals.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Guided clients from beginning to end of home buying process in choosing right property.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Presented purchase offers to sellers for consideration.
- Advertised client properties through websites, social media and real estate guides.
- Maintained inventories and records of sales collaterals and closings.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
- Liaised between buyers and sellers to provide positive experiences for both parties.
Sales Representative
Davidson Promotional Products
Hamburg , MI
10.2016 - 02.2019
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Coordinated trade shows and created marketing collateral to reach greater potential customers.
- Completed customer contracts and warranties as part of administrative aspects of sales.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Fostered relationships with customers using communication and creative ideas bolstering future sales opportunities.
- Proactively managed client correspondence and recorded all tracking and communications.
- Built strong rapport with clients by understanding needs and clearly explaining products.
- Helped resolve client problems quickly with superior customer service.
Horticulturist/Production Manager
EPIC Landscape Productions
Olathe, KS
02.1999 - 09.2016
- Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
- Directed manufacturing process and operational efficiency procedures to achieve goal of first run capability.
- Addressed personnel issues and scheduling conflicts promptly.
- Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.
- Conducted weekly meetings to capture lessons learned and streamline product improvement process.
- Escalated safety and quality issues and initiated remedial actions promptly.
- Contributed to company growth by delivering quality customer service to foster growth and retention.
- Oversaw scheduling and job backlogs to properly allocate personnel and material resources.
- Procured required plant material
- Designed and maintained seasonal displays
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Fostered relationships with local and national suppliers to obtain best price, quality, and delivery of products.
- Attended industry events to promote services and build relationships with prospective vendors.
Education
Bachelor of Science - Horticulture/Greenhouse Managment
Kansas State University
Manhattan KS 09.1993 - 05.1997
Bachelor of Arts - Business Management
Ottawa University
Ottawa KS 01.2004 - 12.2005
Skills
Market monitoring
Business Development
Deadline management
Planning and Coordination
Teamwork
Computer proficiency
Organization and Time management
Critical thinking
Collaboration
Clerical
Project Management
Self-motivated professional
Adaptability
Timeline
Real Estate Agent
The More Group MI
03.2019 - Current
Sales Representative
Davidson Promotional Products
10.2016 - 02.2019
Bachelor of Arts - Business Management
Ottawa University
01.2004 - 12.2005
Horticulturist/Production Manager
EPIC Landscape Productions
02.1999 - 09.2016
Bachelor of Science - Horticulture/Greenhouse Managment
Kansas State University
09.1993 - 05.1997