Rachel Oram

Part Time - 20 hours a week

• Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
• Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
• Assisted customers in navigating the company website or mobile app for self-service options when applicable.
• Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
• Collaborated with team members to improve overall response times and service quality.
• Negotiated successful resolutions between customers and the company during disputes or disagreements.
• Reduced risk of foodborne illnesses through diligent monitoring and enforcement of proper sanitation practices.

Part Time - 20 hours a week

• Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
• Coordinated promotional displays at the front end of the store to increase visibility of special offers or seasonal items among customers passing through checkout lanes.
• Developed emergency procedures for the front end department, ensuring employees were well-prepared to handle unexpected situations as they arise.
• Instituted a customer feedback program, regularly reviewing comments and suggestions to identify areas for improvement in front-end service.
• Resolved escalated customer concerns with professionalism, empathy, and swift action to preserve brand reputation.
• Oversaw inventory control at the front end, reducing product loss and maintaining proper stock levels.
• Fostered positive relationships between front-end staff members through open communication channels and team-building events.

Part Time - 20 hours a week

• Prepared meals for dinner services with average of 25 tables per day.
• Clean and organize food prep areas
• Work Café transactions
• Enhanced customer satisfaction by providing prompt and courteous dining services.
• Accommodated service and food to different diets and disabilities
• Assisted in training new Dining Services Associates, sharing knowledge on best practices and company standards.
• Collaborated closely with nurses to ensure seamless integration of dining services into residents' schedules and medical needs