Rachel Ortega
Polson,MT
Summary
Healthcare professional with experience in managing patient accounts and ensuring seamless billing processes. Known for strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in financial record-keeping, claim processing, and patient communication, offering reliability and dedication to excellence.
Overview
9
9
years of professional experience
Work History
Patient Account Representative
St Luke Community Hospital
09.2023 - Current
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Enhanced hospital revenue by accurately verifying insurance information and collecting payments for services rendered.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Managed caseloads proactively to avoid backlogs, resulting in timely claims resolution.
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Achieved smoother transitions for patients transferring between different levels of care within the hospital through effective communication with nursing staff, physicians, therapists, and other key personnel involved in direct patient care.
- Ensured compliance with hospital regulations and accreditation standards through thorough knowledge of admission requirements and guidelines.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller's needs.
- Communicated effectively with healthcare providers to address patient concerns and update records.
- Boosted efficiency in handling high-volume patient call load through adept utilization of multi-line phone systems.
Cashier
Murdoch's Ranch & Home Supply
02.2022 - Current
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Lemos Feed And Pet Supply, Inc.
10.2020 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered constant flow of customer calls with minimal wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Dog Trainer
Petco Animal Supplies Stores Inc.
01.2016 - 10.2020
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
- Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
Assistant Mechanic for E-bike
Ebikezzz Electric Bikes Of Santa Barbara
09.2015 - 01.2016
- Coordinated ready access to tools and parts needed for repair and maintenance activities.
- Promoted shop safety by cleaning work areas and removing hazardous materials.
- Maintained customer and vehicle records, working with both hard-copy service records and computerized data.
- Performed scheduled and unscheduled maintenance tasks.
Education
High School Diploma -
New Harvest
Ventura, CA05.2011
Skills
- Customer assistance
- Stocking and Replenishing
- Point of Sale Knowledge
- Complaint resolution
- Planning and Coordination
- Training material development
- Inbound and Outbound Calling
- Creative problem solving
- Key holder experience
- Money handling abilities
- HIPAA compliance
- Data entry proficiency
Timeline
Patient Account Representative
St Luke Community Hospital
09.2023 - Current
Cashier
Murdoch's Ranch & Home Supply
02.2022 - Current
Customer Service Representative
Lemos Feed And Pet Supply, Inc.
10.2020 - 08.2021
Dog Trainer
Petco Animal Supplies Stores Inc.
01.2016 - 10.2020
Assistant Mechanic for E-bike
Ebikezzz Electric Bikes Of Santa Barbara
09.2015 - 01.2016
High School Diploma -
New Harvest
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