Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Ortiz

Rachel Ortiz

Midvale,UT

Summary

Dynamic and detail-oriented professional with a proven track record at Home2suites by Hilton, enhancing guest satisfaction through exceptional housekeeping and customer service. Skilled in deep cleaning and effective team collaboration, I consistently improved cleanliness ratings and operational efficiency, fostering a welcoming environment that prioritized guest comfort and safety. Also the only housekeeper to get positive reviews from guests on Google.

Overview

11
11
years of professional experience

Work History

Housekeeper

Home2suites by Hilton
04.2024 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Polished fixtures to achieve professional shine and appearance.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.

Team Lead

Signature Retail
03.2021 - 06.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans, timelines and budgets.

Custodian Supervisor

University Sports Complex
07.2014 - 01.2021
  • Assisted in recruiting new talent by conducting interviews with prospective candidates, ensuring their skills aligned with organizational needs.
  • Reduced maintenance costs by proactively addressing minor repairs and equipment upkeep tasks.
  • Collaborated with other facility personnel to coordinate maintenance projects and address potential safety hazards promptly.
  • Developed performance evaluations for staff members, providing constructive feedback and setting clear expectations for future growth within the organization.
  • Enhanced team productivity through consistent training and guidance for all staff members.
  • Promoted a positive work atmosphere, fostering strong communication and collaboration among the custodial team.
  • Improved custodial efficiency by implementing a thorough and organized cleaning schedule.
  • Handled emergency situations with a calm demeanor, leading the team to respond effectively and restore normal operations promptly.
  • Conducted regular inspections of facilities to identify areas requiring additional attention or improvement.
  • Assigned job duties and monitored performance against objectives.
  • Recruited and selected well-qualified employees to fill vacancies.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Monitored staff performance and provided feedback to drive productivity.
  • Maintained required records of work hours, budgets and payrolls.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.

Education

Heavy Duty Diesel Tech

Tooele Technical College
Tooele, UT
05.2022

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Vacuuming
  • Cleaning bathrooms
  • Cleaning techniques
  • Health and safety compliance
  • Bed making proficiency
  • Kitchen cleaning
  • Residential cleaning
  • Hospitality background
  • Dusting furniture
  • Customer service-focused
  • Excellent oral and written communication
  • Deep cleaning expertise
  • Folding clean laundry
  • Window cleaning
  • Customer-oriented
  • Physically strong
  • Sorting and washing laundry
  • Waste disposal
  • Interior and exterior cleaning
  • Complex Problem-solving
  • Restroom detailing
  • Guest relations
  • Chemical handling
  • Laundry management
  • Window washing
  • Exceptional communicator
  • Staff training
  • Carpet cleaning
  • Childcare support
  • Infection control
  • Ordering cleaning supplies
  • Quality assurance
  • Hazardous chemical training
  • Inventory control
  • Supply inventory management
  • Eco-friendly cleaning
  • Ironing and folding
  • Ceiling fan cleaning
  • Building maintenance
  • Multitasking and organization
  • Cleaning and organizing
  • Detail-oriented
  • Basic maintenance
  • Safety protocols
  • Product knowledge
  • Room preparation
  • Interior window washing
  • Upholstery care
  • Washing windows
  • Dish preparation
  • Linen replacement
  • Sanitization techniques
  • Commercial and residential cleaning
  • Kitchen sanitizing
  • Appliance maintenance
  • Watering plants
  • Surface disinfection
  • Closet detailing
  • Teamwork
  • Glass and window washing
  • Safe cleaning with chemicals
  • Exceptional time management

  • Polishing surfaces
  • Towel replenishment
  • Guest amenity replenishment
  • Mopping and buffing floors
  • Focused and detail-oriented
  • Dusting
  • Cleaning light fixtures
  • English language fluency
  • Cleaning methods
  • Customer feedback management
  • Linen replenishment
  • Hardworking
  • Time management
  • Multitasking and prioritizing
  • Sweeping and mopping
  • Team support and collaboration
  • Professional and courteous

Timeline

Housekeeper

Home2suites by Hilton
04.2024 - Current

Team Lead

Signature Retail
03.2021 - 06.2022

Custodian Supervisor

University Sports Complex
07.2014 - 01.2021

Heavy Duty Diesel Tech

Tooele Technical College

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Rachel Ortiz