Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Volunteer

Rachel Otradovec

Suring,WISCONSIN

Summary

Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Verified contents of inventory loads against shipping papers to confirm accuracy.

Overview

9
9
years of professional experience

Work History

ASM

Dollar General
Suring, WI
11.2021 - Current
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Approved regular payroll submissions for employees.

Manager of Operations

BP Suring
Suring, WISCONSIN
03.2019 - 09.2021
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Developed and maintained relationships with customers and suppliers.
  • Accomplished multiple tasks within established timeframes.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Cross-trained existing employees to maximize team agility and performance.
  • Approved regular payroll submissions for employees.
  • Onboarded new employees with training and new hire documentation.

Front Line Cook

Menominee Casino Resort
Keshena, WISCONSIN
11.2018 - 02.2019
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Handled portion control activities according to specified instructions provided by chef.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Collaborated with servers to collect information about specific customer desires and dietary needs.
  • Grilled meats and seafood to customer specifications.

Cook

Lavern And Gails Diner
Suring, WISCONSIN
06.2014 - 10.2018
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Transitioned between breakfast and lunch service.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Communicated closely with servers to fully understand special orders for customers.
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.

Head Cook

Kellys Lakeside
Suring, WISCONSIN
03.2018 - 08.2018
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Developed and cooked memorable dishes that brought new customers into establishment.
  • Placed orders to restock items before supplies ran out.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Collaborated with staff members to create meals for large banquets.

Housekeeping Room Attendant

Menominee Casino Resort
Keshena, WI
07.2013 - 05.2014
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Responded to requests from patrons for linens and toiletries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Kept building entryway glass clean and polished for professional presentation.

Education

GED -

Bowler Public High School
Bowler, WI

Associate of Science - Sustainability Studies/ Business

College of Menominee Nation
Keshena, WI

Skills

  • Customer Service Management
  • Goal Setting
  • Quality Assurance
  • Employee Motivation
  • Decision Making
  • Sales Promotion
  • Verbal and Written Communication
  • Originality and Creativity
  • Money Handling
  • Multitasking and Prioritization
  • Customer Relations
  • Desktops, Laptops and Mobile Devices
  • Deadline Management

Additional Information

I have worked many different jobs such as : Blackjack dealer, Floor Supervisor in the blackjack pit. i have milked cows, I managed a youth center, i have worked for the Elderly center on the Stockbridge Reservation.

I am a fast learner

i am always early for work or Appointments

i am very friendly and a good listener,

i have very good communication skills

Timeline

ASM

Dollar General
11.2021 - Current

Manager of Operations

BP Suring
03.2019 - 09.2021

Front Line Cook

Menominee Casino Resort
11.2018 - 02.2019

Head Cook

Kellys Lakeside
03.2018 - 08.2018

Cook

Lavern And Gails Diner
06.2014 - 10.2018

Housekeeping Room Attendant

Menominee Casino Resort
07.2013 - 05.2014

GED -

Bowler Public High School

Associate of Science - Sustainability Studies/ Business

College of Menominee Nation

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Rachel Otradovec