Rachel Ott
Hartland
Summary
Results-oriented professional with a background in customer engagement and sales. Known for strong communication and problem-solving skills, ready to leverage expertise to enhance team performance and drive business outcomes.
Overview
2
2
years of professional experience
Work History
Retail Management Intern
Kwik Trip
11.2025 - Current
- Assist in inventory management and stock replenishment to maintain optimal product availability.
- Execute daily cash handling procedures with accuracy and attention to detail.
- Provide customer service support, resolving inquiries and enhancing shopping experience.
- Improve customer satisfaction by providing exceptional service and product knowledge.
- Gain valuable insight into retail management by working closely with experienced supervisors and department leads.
- Strengthen communication abilities, addressing customer inquiries and resolving issues promptly.
- Demonstrat adaptability by quickly learning new tasks, systems, and responsibilities as assigned throughout the internship experience.
Hostess
Crooked Pint Ale House
09.2023 - Current
- Greet and seat guests promptly, ensuring a welcoming atmosphere.
- Manage reservations and waitlists efficiently, optimizing table turnover rates.
- Collaborate with servers to communicate guest needs and enhance dining experience.
- Assist in training new staff on customer service protocols and operational procedures.
Sales Intern
Forberg Smith
06.2025 - 08.2025
- Assisted in developing a training presentation on teaching my office how to operate the new sales dynamic system.
- Conducted market research to identify trends and customer preferences.
- Supported sales team in managing customer inquiries and providing product information.
- Participated in client meetings, documenting key discussions and action items.
- Collaborated with marketing to create promotional materials for campaigns.
- Maintained accurate records of leads and customer interactions in CRM system.
On-Call BOA
Edward Jones
05.2024 - 08.2024
- Financial Advisors Assistant
- Helped sell the advisor by adding up to 2 million to his office.
- Assist in Phone calls with clients to set up appoints, or to add any needed information to their account, like, beneficiaries.
- Help manage over 500 clients
- Make check deposits
- Learned how to understand the market, and why it's beneficial to make an account with an advisor.
Education
High School Diploma -
Arrowhead High School
Hartland, WIBachelor of Science - Business Management
University of Wisconsin, La Crosse
La Crosse, WI05-2026
Skills
- Customer engagement
- Data-driven decision making
- Team leadership
- Task delegation
- Sales events
- Sales strategies
Timeline
Retail Management Intern
Kwik Trip
11.2025 - Current
Sales Intern
Forberg Smith
06.2025 - 08.2025
On-Call BOA
Edward Jones
05.2024 - 08.2024
Hostess
Crooked Pint Ale House
09.2023 - Current
High School Diploma -
Arrowhead High School
Bachelor of Science - Business Management
University of Wisconsin, La Crosse