RACHEL OVERMAN
Troy,United States
Summary
Dynamic and results-oriented professional with a proven track record in delivering exceptional customer service and maximizing operational efficiency. Possessing a diverse skill set that encompasses customer service, receptionist duties, machine operation, food service, mentoring, and inventory management. Highly adept at multitasking and handling high call volumes, while maintaining a strong focus on quality and accuracy. Skilled in operating and maintaining injection molding machines, ensuring smooth production processes. Known for effective time management and the ability to meet and exceed targets. Excellent communicator and team player, dedicated to fostering positive relationships and providing exceptional support to customers and colleagues alike. Seeking a challenging career opportunity where I can utilize my skills to drive success and contribute to organizational growth. Customer Service Oriented Customer Service Incoming Calls Multi-Line Receptionist Scanning Adjustments Maintenance Molding Machine Injection Molding Molding Machines Injection Molding Machines Cooking Food Service Mentors Packing Boxes Packing Inventory Production Process Teaching Sterling LPN Time Management Retail Sales Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
plastics technician
ARaymond James
06.2021 - 12.2022
- Set up and operate plastic manufacturing equipment (e.g., injection molding machines, extruders, blow molding machines)
- Prepare and load plastic materials into machines following specific guidelines
- Inspect finished plastic products for defects and perform quality tests
- Troubleshoot and resolve issues or malfunctions during production
- Conduct regular maintenance tasks and keep machines in good working condition
- Maintain accurate records of production data and quality issues
- Adhere to safety protocols and ensure a safe working environment
- Collaborate with team members to optimize production processes and implement improvements.
Receptionist/Medical Assistant
IVF Michigan
10.2021 - 10.2022
- Answered and directed incoming calls using multi-line telephone system
- Provided administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules
- Maintained daily calendars, set appointments with clients, and planned daily office events
- Answered phone calls, provided information to callers, and connected callers to appropriate people.
Temperature Screener
Ford Motor Company
06.2020 - 03.2021
- Maintained efficient patient flows by preparing rooms with clean, sanitized surface and well-stocked supplies
- Scanned target number of products per day and put away at correct warehouse locations
- Prepared requested orders by pulling materials, packing boxes, and placing packaged items in delivery staging area
- Kept inventory areas clean, organized, and free of safety hazards for maximum efficiency
- Completed diary logs to maintain accurate inventory levels
- Implemented troubleshooting techniques to resolve issues with scanning equipment.
Caregiver
Elderly
01.2017 - 11.2019
- Provided in-home care for the elderly
- Conducted light cleaning, cooking meals, and driving to/from medical appointments
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
Infant Care Teacher
Sunny Skies Daycare, Infant Care Teacher Daycare Center
04.2015 - 05.2018
- Cared for infants aged 6 weeks to 1 year old
- Provided a safe, comfortable, and stimulating environment for children
- Provided a safe, comfortable, and stimulating environment for children
- Created a loving, safe environment for children by establishing social, emotional, and physical growth through intentional teaching and play
- Provided a safe, comfortable, and stimulating environment for children
- Created a loving, safe environment for children by establishing social, emotional, and physical growth through intentional teaching and play
- Cultivated a highly motivated team of volunteers within the program who could act as mentors and role models
- Developed a curriculum that included reading, math and language arts, including self-control skills
Education
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Oakland Community College
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Oakland Community College
2014
Skills
- Work Orders
- Plastics Manufacturing
- Maintaining Clean Work Areas
- Material Specifications
Accomplishments
- Life Coach
Timeline
Receptionist/Medical Assistant
IVF Michigan
10.2021 - 10.2022
plastics technician
ARaymond James
06.2021 - 12.2022
Temperature Screener
Ford Motor Company
06.2020 - 03.2021
Caregiver
Elderly
01.2017 - 11.2019
Infant Care Teacher
Sunny Skies Daycare, Infant Care Teacher Daycare Center
04.2015 - 05.2018
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Oakland Community College
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Oakland Community College