Rachel Padgett
Paris,KY
Summary
Detail-oriented Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
20
20
years of professional experience
Work History
Patient Access Scheduler
Conifer Health Solutions LLC
04.2012 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Trained new staff on hospital processes and procedures.
- Providing excellent customer service by promptly answering patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Patient Access Registrar
Conifer Health
10.2003 - 04.2012
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Trained new staff on hospital processes and procedures.
- Providing excellent customer service by promptly answering patient inquiries.
Education
Associate of Applied Science - Radiologic Technology
Bluegrass Community And Technical College
Lexington, KY05.2012
High School Diploma -
Paul Laurence Dunbar High School
Lexington, KY05.1994
Skills
- Epic experience and training
- Quality Analyst for scheduling calls
- Insurance Company Knowledge
- Electronic Health Records Systems
- Multi-Line Telephone Systems
- Patient Data Management Systems
- Explaining Instructions
- Customer Experience
- Comfort with Technology and Databases
- Patient Identification
- Data Entry Software
- Referral Coordination
- Customer Satisfaction
- Team Leadership
- Outbound Calling
- CPT Coding
- Insurance Authorizations
- Medical Terminology
- Appointment Confirmation
- Phone and Email Etiquette
- Diagnostic Codes
- Financial Counseling
- Interpreting Physician Orders
- Deductible Collection
- Demographics Information
- Payment Plan Options
Timeline
Patient Access Scheduler
Conifer Health Solutions LLC
04.2012 - Current
Patient Access Registrar
Conifer Health
10.2003 - 04.2012
Associate of Applied Science - Radiologic Technology
Bluegrass Community And Technical College
High School Diploma -
Paul Laurence Dunbar High School
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