Rachel Padilla

Front Desk Receptionist

SWAT

01.2011 - 08.2022

Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Organized paperwork such as charts and reports for office and patient needs.
Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Adhered to strict HIPAA guidelines to protect patient privacy.
Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
Managed multi-line phone system and pleasantly greeted patients.
Provided administrative support to medical staff, assisting with various clerical tasks as needed.
Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Proactively addressed potential conflicts or problems in appointment scheduling, resolving issues to ensure seamless patient experiences.
Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
Collaborated with other team members on specific projects aimed at improving overall office organization and workflow efficiency.
Transcribed phone messages and relayed to appropriate personnel.
Completed patient referrals to other medical specialists.
Supported office staff and operational requirements with administrative tasks.
Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Obtained payments from patients and scanned identification and insurance cards.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Prepared and processed patient referrals and transfer requests.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Received and routed laboratory results to correct clinical staff members.
Placed new supply orders, managed inventory and restocked clerical spaces.
Conducted patient intake interviews, recording and documenting relevant information.
Registered and verified patient records before triage with most up-to-date information.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.