Summary
My objective is to utilize my 22 years of expertise in property management, specifically in the areas of team expansion, income growth, expense reduction, and overall asset management. As a results-driven individual, I aim to leverage my skills to explore new challenging opportunities that offer potential for development and progression.
Overview
22
22
Years of professional experience in the Multi-family industry.
Work History
Director of Collections
The Life Properties
05.2022 - Current
- Assign monthly income goals for each property.
- Weekly virtual collection meetings conducted by region including the management teams of 29 properties. An agenda is provided each week to discuss various topics such as collection efforts, income goals and collection results.
- Implemented a Collections Dashboard within Yardi to provide insights into key performance indicators as it pertains to our Deposit Accounting Process & sending past resident accounts over to our third party collection company.
- Oversee the Deposit Accounting Process ensuring all accounts are charged correctly while not over-inflating bad debt.
- Work closely with teams struggling to reduce their delinquency.
- Conduct site visits when necessary to assist with collections and conduct file audits.
- Collaborate with Systems, Training, Accounting, and Regional teams to assist the onsite teams with ledger corrections, bank reconciliation, and end of month close out.
- Oversee the eviction process companywide to ensure all are filed timely.
- Manage relationships with attorneys in all 7 markets.
- Manage vendor relationships with our second chance program, OneAppGuarantee, and deposit waiver company, LeaseLock.
- Oversee the past resident claims process to ensure we are recovering as much revenue as possible.
- Conduct monthly meetings with our third-party collection agencies; PDM, NCS, and PayReady to review our recovery payments for that period.
- Distribute monthly income reports with collection and delinquency results companywide.
- Increased income portfolio-wide from $5.4M in 01/22 to $9M in 10/23.
Regional Manager
The Life Properties
10.2021 - 04.2022
- Manage a portfolio of 2,381 units amongst seven communities and a team of 44 associates total.
- Mentor and motivate all Property Managers on policy and streamlining procedures.
- Responsible for reviewing monthly financial reporting to ensure accuracy prior to finalization and release of monthly owners report.
- Meet with team leaders regularly to ensure we are on one accord with goals and expectations.
- Conduct quarterly inspections of all amenities, curb appeal, accounts payable and receivables.
- Meet with each team member quarterly to discuss their accomplishments, goals and ensure they are on track for success.
- Responsible for overseeing staffing at the sites to ensure all communities have the adequate amount of team members to successfully manage each asset.
- Take pride in team building and being a support to all team members in effort strengthen them and in turn meet and exceed expectation.
Multi-site Senior Property Manager
Mission Rock Residential
08.2019 - 10.2021
- Manage three communities totaling 680 units; Peak - 280 units, Lakeside - 220 units and Views - 180 units and supervise a team of 14 associates.
- Successful management of all disinfecting procedures for both amenities, show units and leasing office during current pandemic.
- Responsible for monthly marketing plan, variance report and bi-weekly owners report.
- Weekly meetings with onsite management team discussing leasing, income, expenses and goals.
- Conduct weekly inspection of all amenities.
- Meet with each team member quarterly to discuss their accomplishments, goals and ensure they are on track for success.
- Assist leasing team with organizing monthly resident events.
- Responsible for payroll and commission submission.
- Responsible for all the interviewing, hiring and terminations onsite.
- Self motivated, time-conscious and detail oriented leader.
- Mentor to all Property Managers within my region and assist with training on software, policies, procedures and special projects.
Senior Community Manager
Stonemark Management
10.2011 - 07.2019
- Supervised teams of up to 11 associates at one location; managed communities of up to 464 units.
- Successful project management of interior and exterior renovations; interior unit upgrades, amenity renovations, exterior building improvements, plumbing upgrades and installation of new gas lines.
- Increased and exceeded monthly budgeted revenue for 8 consecutive months; Sutter Lake Apartments.
- Responsible for monthly variance report and weekly status report.
- Assist our leasing team with creating monthly marketing plans to aid in increasing occupancy.
- In charge of monthly work scheduling, time-sheet and commission approval for payroll.
- Responsible for all the interviewing, hiring and terminations onsite.
- Mentor and implement cross-training throughout portfolio to increase productivity and overall employee knowledge of operations.
- Member of Due Diligence team for all newly contracted properties.
- Achieved the Highest Revenue Growth Award in 2015, Community of the Year Award in 2016 and the Community Manager of the Year Award in 2018.
Education
Certified Apartment Manager (CAM) Candidate
Business Management
Skills
- Yardi Voyager, Onesite, On-site, Ops Technology, Nexus Payables, Anaplan, InfoTycoon, Smartsheet, Quip, AnyoneHome, Knock, Kingsley, JTurner & Yieldstar Proficient in Microsoft Word, Excel and Outlook
- Excellent Leadership, Collections, Project Management, Team Building, Training, Customer Service, Accounting, Contract Negotiation and Sales Experience Fluent in English and Spanish
Accomplishments
- Achieved the companywide 2018 Community Manager of the Year Award for District at Vinings - 464 units
- Achieved the companywide 2016 Community of the Year Award for Sutter Lake Apartments - 424 units
- Achieved the companywide 2015 Highest Revenue Growth Award for Sutter Lake Apartments - 424 units
- Increased revenue by $2.5M from 01/22 to 01/23 in the Director of Collections role.
Timeline
Director of Collections - The Life Properties
05.2022 - Current
Regional Manager - The Life Properties
10.2021 - 04.2022
Multi-site Senior Property Manager - Mission Rock Residential
08.2019 - 10.2021
Senior Community Manager - Stonemark Management
10.2011 - 07.2019
National Apartment Association - , Certified Apartment Manager (CAM) Candidate
Utica College of Syracuse University - , Business Management
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