Summary
Work History
Education
Skills
Timeline
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Rachel Pann

Rachel Pann

Jackson,MI

Summary

Interim Store Manager at Tractor Supply Company, adept in operations management and outstanding communication, significantly enhanced customer satisfaction and store productivity. Leveraged expertise in inventory management and team leadership to exceed performance goals, demonstrating exceptional problem-solving and customer service management skills.

Work History

Interim Store Manager

Tractor Supply Company
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Store Sales Manager

Tractor Supply Company
  • Resolved escalated customer complaints successfully maintaining high levels of client satisfaction.
  • Assisted customers in making informed purchasing decisions by providing tailored recommendations based on their needs and preferences.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Team Lead

Tractor Supply Company
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Created and managed project plans, timelines and budgets.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.

Team Member

Tractor Supply Company
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Assisted customers in selecting merchandise best suited to needs.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.

Education

High School Diploma -

Spencer High School
Columbus, GA

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Inventory management
  • Store merchandising
  • Cash management
  • Shift scheduling
  • Employee training
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Operations management
  • Policies and procedures
  • Sales expertise
  • Forklift operation
  • Propane handling expertise
  • Heavy equipment operation

Timeline

Interim Store Manager

Tractor Supply Company

Store Sales Manager

Tractor Supply Company

Team Lead

Tractor Supply Company

Team Member

Tractor Supply Company

High School Diploma -

Spencer High School

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Rachel Pann