Summary
Overview
Work History
Education
Skills
Languages
Timeline
References
Generic

Rachel Pannell

Fuquay Varina,NC

Summary

A compassionate, excellent communicator, dedicated to helping clients, and contributing to company success with integrity.

Overview

31
31
years of professional experience

Work History

Caregiver

Freelance
10.2013 - 09.2025
  • Caregiver and advocate.
  • Evening and overnight care, medication management, appointment scheduling, transportation as needed, finance and estate management, helping loved ones navigate care challenges, researching their concerns and assisting in pursuit of solutions, empowering clients to live their best lives.

Editor | Proofreader | Creative Consultant

Freelance
01.2004 - 07.2022
  • Edit existing content, assist with research, evaluate use of graphics, and create content for a variety of media: B2B and B2C communications, websites, books, curriculum, dissertations, and databases.
  • Create Style Guides.
  • Contract work with individuals as well as specific companies ranging from Christian organizations to piano technicians.

Writing Instructor & Tutor

Freelance
01.1998 - 01.2016
  • Home school classes and private instruction, teaching students of all ages to think critically and communicate well, evaluating essays and research papers, and assisting with reading comprehension for literature, history, and science.

Church Secretary

Cornerstone Fellowship Church
Apex, NC
09.2010 - 10.2012
  • Answering phones, updating calendars, facilitating building use, writing weekly church communications and monthly newsletter, editing for pastors; event planning, website upkeep and development, basic graphic design for website and event advertising.

Test Scorer

Pearson, Inc.
01.2005 - 12.2011
  • Scoring SAT Essays, rubric-based evaluation, looking for proper use of mechanics, usage, and grammar as well as critical thought and transition.

Desktop Publishing Secretary

White Plains UMC
Cary, NC
01.1996 - 01.1998
  • Answered phones as needed and performed desktop publishing and editing for program staff, including Children's Ministries, Abundant Life Ministries, Adult Sunday School, and Contemporary Worship.

Teleservices Specialist

Tascor/IBM
01.1995 - 01.1996
  • Processed phone orders, and researched inquiries.
  • Documented office procedures and assisted with developing help guides.
  • Assisted with the design and testing of a new program for publication ordering and order research.
  • Helped with training team members on new program.

Education

M.Ed. - Curriculum & Instruction

NC State
Raleigh, NC
05.2000

BA - English

Meredith College
Raleigh, NC
05.1994

Associate of Art - Education

Lorain Community College
OH
06.1991

Skills

Customer service

  • Phone etiquette
  • Care planning
  • Appointment scheduling
  • Customer education
  • Advocacy

Computer proficiency

  • MS Office
  • Google Docs, Google Sheets
  • Typing 60 wpm
  • Easily learn new software

Website maintenance

  • HTML

Languages

Spanish
Elementary

Timeline

Caregiver

Freelance
10.2013 - 09.2025

Church Secretary

Cornerstone Fellowship Church
09.2010 - 10.2012

Test Scorer

Pearson, Inc.
01.2005 - 12.2011

Editor | Proofreader | Creative Consultant

Freelance
01.2004 - 07.2022

Writing Instructor & Tutor

Freelance
01.1998 - 01.2016

Desktop Publishing Secretary

White Plains UMC
01.1996 - 01.1998

Teleservices Specialist

Tascor/IBM
01.1995 - 01.1996

M.Ed. - Curriculum & Instruction

NC State

BA - English

Meredith College

Associate of Art - Education

Lorain Community College

References

References available upon request.

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