Rachel Park
Lithonia
Summary
Professional with comprehensive experience and readiness for customer service role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
6
6
years of professional experience
Work History
Ohio Unemployment Agent
Direct Interactions
02.2025 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Fact finding and filing unemployment claims
PATIENT CARE ADVOCATE
Foundever
03.2024 - 03.2025
- Coordinate patient care plans, enhancing service quality and satisfaction
- Resolve patient inquiries efficiently, improving communication and trust
- Implement feedback systems, leading to measurable improvements in care
- Advocate for patient needs, ensuring quality care and addressing concerns promptly
- Collaborate with healthcare teams to optimize patient experiences
GUEST SERVICE MANAGER
Hilton Atlanta
08.2021 - 03.2024
- Manage guest services to enhance satisfaction and loyalty, driving measurable improvements
- Implemented training programs for staff, boosting efficiency and guest satisfaction scores
- Streamlined operations to reduce wait times, improving guest experience and feedback
- Resolved guest complaints effectively, contributing to a noticeable increase in positive reviews
FLIGHT ATTENDANT
Mesa Airlines
01.2019 - 08.2021
- Ensured passenger safety and comfort, resolving issues to enhance travel experience
- Delivered safety briefings and emergency instructions, improving compliance and awareness
- Collaborated with team to manage in-flight services, achieving high passenger satisfaction
- Handled emergency situations with calm efficiency, ensuring passenger safety
- Facilitated communication between cockpit and cabin, contributing to smooth operations
Education
BACHELOR'S OF SCIENCE -
Western Governors University
03-2027
Skills
- Patient Advocacy
- Customer Service
- Data Analysis
- Team Collaboration
- Conflict Resolution
- Leadership Development
- Customer service and care
Timeline
Ohio Unemployment Agent
Direct Interactions
02.2025 - Current
PATIENT CARE ADVOCATE
Foundever
03.2024 - 03.2025
GUEST SERVICE MANAGER
Hilton Atlanta
08.2021 - 03.2024
FLIGHT ATTENDANT
Mesa Airlines
01.2019 - 08.2021
BACHELOR'S OF SCIENCE -
Western Governors University
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