Rachel Patlan
Fountain Valley,CA
Summary
With a proven track record at Envirosupply and Service, I excel in fostering professional relationships and enhancing customer satisfaction through exceptional communication and meticulous attention to detail. Skilled in computer systems and teamwork, my approach integrates patience and empathy, driving repeat business and streamlining operations for efficiency.
Offering compassionate and patient approach to childcare, eager to learn and grow in supportive environment. Contributes strong understanding of child safety and developmental needs, combined with skills in organizing activities and managing routines. Ready to use and develop creativity and problem-solving in [Desired Position] role.
Energetic and nurturing individual with passion for fostering positive and safe environment for children. Familiar with early childhood development principles and adept at creating engaging activities to support growth and learning. Committed to making meaningful impact on each child's well-being and development.
Overview
24
24
years of professional experience
Work History
Behavior Technician
Jade Behavioral Consultants
06.2024 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Worked as part of collaborative team to address changing needs of children and families.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
In Home Child Care
Private
04.2015 - 12.2021
- Developed strong relationships with families, resulting in high levels of trust and confidence in childcare services provided.
- Worked with parents one-on-one to address individual needs of children in care.
- Vacuumed, cleaned up toys and emptied dishwasher to help family members with housekeeping tasks.
- Prepared tasty, nutritious meals for children.
- Maintained safe environment by keeping watchful eye on children.
- Provided transportation to and from school or appointments when necessary, maintaining punctuality and safety at all times.
Rentals Associate
Envirosupply and Service
05.2009 - 08.2011
- Increased repeat business by cultivating professional relationships with clients through exceptional communication skills.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Provided callers with product and customer service information to foster brand loyalty.
- Implemented stock control systems for monitoring and requisitioning supplies.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to their rental needs.
- Calibrated and cleaned rental equipment so that it was properly working.
Cashier
Russell Fischer Car Care Centers
10.2003 - 05.2009
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Handled cash with high accuracy and took care to check bills for fraud.
Associate
Jan's Health Bar
10.2000 - 10.2003
- Collaborated with fellow team members to ensure smooth operations during busy periods, reducing wait times for customers.
- Trained new employees on company policies, procedures, and food handling techniques to maintain consistent service levels.
- Prepared customized meals according to individual customer dietary needs and preferences, enhancing overall dining experience.
- Assisted in maintaining a clean and orderly kitchen, adhering to strict hygiene regulations and safety guidelines.
- Adhered to portion control guidelines when preparing dishes, reducing food wastage without compromising quality.
- Cleaned tools, plates, trays, and areas according to requirements.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Education
Associate of Arts - Psychology
Golden West College
Huntington Beach, CA06-2018
Skills
- Transportation safety
- Teamwork orientation
- Customer assistance
- Computer skills
- Safe driving record
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Money handling
Timeline
Behavior Technician
Jade Behavioral Consultants
06.2024 - Current
In Home Child Care
Private
04.2015 - 12.2021
Rentals Associate
Envirosupply and Service
05.2009 - 08.2011
Cashier
Russell Fischer Car Care Centers
10.2003 - 05.2009
Associate
Jan's Health Bar
10.2000 - 10.2003
Associate of Arts - Psychology
Golden West College
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