Summary
Overview
Work History
Skills
Timeline
Generic

Rachel Patrick

Gilbert,US

Summary

Experienced barista with a strong customer service background. Recognized for honesty, reliability, and flexibility. Trusted for leadership skills, successfully training and mentoring team members while maintaining professional standards. Prioritizes creating a fun, balanced, and safe work environment. Eager to learn and adapt to new situations to achieve personal and career goals.

Overview

9
9
years of professional experience

Work History

Full Time Shift Supervisor

Better Buzz Coffee
11.2024 - Current
  • Created the Buzz Life experience for guests and team members.
  • Demonstrated exceptional service quality to both internal and external guests.
  • Ensured consistent Better Buzz experience aligned with company values.
  • Supports Better Buzz team members by ensuring adherence to company policies.
  • Balanced and managed financial deposits efficiently.
  • Participated in reducing waste management inefficiencies.
  • Administer breaks
  • Adhere to opening and closing duties checklist and procedures
  • Any other duties at the discretion of the store manager or other members of leadership

NSO Trainer

Better Buzz Coffee
09.2025 - 2025
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Pushed the importance of having a sense of urgency to ensure the guest experience is optimal.
  • Provided coaching and mentoring to employees.
  • Deep knowledge in the specific area being trained.
  • The ability to adapt teaching styles and content to meet the needs of diverse learners.

Warehouse Assistant

Print Collective
05.2023 - Current
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
  • Received and processed incoming stock to keep inventory levels accurate and up-to-date...

Retail Sales Associate

Sip and Shop
09.2022 - 05.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and provided outstanding customer service.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.

Mobster

Dutch Bros
11.2019 - 08.2020
  • Assisted in establishing operational readiness for new shop openings.
  • Facilitated the hiring, training, and support process for baristas at new stores.
  • Assisted management and shift lead team during initial months of store operations.
  • Encouraged staff engagement to improve service quality.

Barista Shift Supervisor

Dutch Bros
09.2016 - 08.2020


  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Memorized ingredients and recipes for wide variety specialty drinks.

Skills

  • Ability to Work Under Pressure
  • Leadership Skills
  • Interpersonal Communication Skills
  • Knowledge of Coffee
  • Inventory Management
  • Friendly and Outgoing Attitude
  • Excellent Customer Service Skills
  • Food Handling/ sanitation equipped
  • Training and mentoring
  • Shift reporting

Timeline

NSO Trainer

Better Buzz Coffee
09.2025 - 2025

Full Time Shift Supervisor

Better Buzz Coffee
11.2024 - Current

Warehouse Assistant

Print Collective
05.2023 - Current

Retail Sales Associate

Sip and Shop
09.2022 - 05.2023

Mobster

Dutch Bros
11.2019 - 08.2020

Barista Shift Supervisor

Dutch Bros
09.2016 - 08.2020

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Rachel Patrick