Rachel Patricks
Holden,Massachusetts
Summary
Reliable and detail oriented professionalism with extensive experience in federal operations, records management, and customer service. Highly skilled in handling sensitive data and PII in compliance with USPS privacy policies, the Privacy Act, and state background check procedures. Strong communicator with leadership experience in both government and community roles. Committed to accuracy, confidentiality and integrity in all aspects of information management and public service.
Overview
4
4
years of professional experience
Work History
Youth Coordinator
Living Word Church
09.2024 - Current
- Plan and lead youth programs and community events, transportation and coordinate a team of volunteers.
- Handle CORI/SORI background checks for volunteers, ensuring compliance with state regulations.
- Communicate with parents, teens, and adult volunteers to build trust and engagement.
Sale, Service and Distribution Associate
United States Postal Sevice
06.2021 - Current
- Handle sensitive Personally Identifiable Information daily under strict compliance with USPS Privacy Act policies.
- Provide customer service and manage transactions with accuracy and attention to confidentiality.
- Process passport applications, including verifying ID and documents, administering oaths, collecting fees, and ensuring correct storing and transportation.
- Accurately process financial transactions including sales of postal products: balance cash drawers and hold financial accountability.
A/Postmaster
United States Postal Service
04.2024 - 01.2025
- Directed and oversaw daily operations of local post office.
- Managed confidential personnel records, schedules, and payroll while ensuring proper storage and privacy compliance.
- Maintained process for storing and tracking inventory, financial reports and customer service logs.
- Managed staffing, coordinated employee scheduling and monikered budget expenses
- Supervised route inspections for mail carriers and work observations on both carriers and clerks.
- Handled and resolved high volume of customer service inquiries and complaints with professionalism and effective communication
Education
Collision Repair
Montachusett Regional Voc Technical High School
Fitchburg, MA05-2019
Skills
- Records Management & data retention
- PII & Privacy Compliance (USPS AS-353 / AS-805, Privacy Act
- Confidential Information handling
- Strong organizational and communication skills
- Customer Service & Conflict Resolution
- Oath administration
- Task Delegation & Shift Coordination
- Staff Supervision & Training
Timeline
Youth Coordinator
Living Word Church
09.2024 - Current
A/Postmaster
United States Postal Service
04.2024 - 01.2025
Sale, Service and Distribution Associate
United States Postal Sevice
06.2021 - Current
Collision Repair
Montachusett Regional Voc Technical High School
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