Rachel Paul
Lafayette,LA
Summary
I am a detail-oriented professional who has been consistently praised as adaptable by my co-workers and management. Over the course of my 10-year career, I've developed a skill set directly relevant to the Customer Service role you are hiring for, including credit and collections. Overall,
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Ace Cash Express
12.2022 - 08.2025
- Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
- Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
- Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
- Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
- Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
- Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude
- Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options
Center Manager
Check into Cash
09.2020 - 12.2022
- Greet customers warmly and assist them in identifying their needs and preferences.
- Provide product information, features, and benefits to customers to help them make informed purchasing decisions.
- Demonstrate product usage, operation, and functionality to customers, if applicable.
- Recommend complementary products or services based on customer needs and preferences.
- Process sales transactions accurately and efficiently using point-of-sale (POS) systems or manual methods.
- Handle cash, credit card payments, and other forms of payment securely and in compliance with company policies and procedures.
- Maintain cleanliness, organization, and visual merchandising standards in the store or sales area to enhance the shopping experience.
- Monitor and replenish merchandise stock levels on the sales floor, shelves, and displays to ensure availability and presentation.
- Assist with inventory management tasks, such as stock counts, restocking, and receiving shipments, as needed.
- Resolve customer complaints, concerns, or issues promptly and professionally, escalating complex issues to management when necessary.
- Build rapport and develop relationships with customers to encourage repeat business and loyalty.
- Participate in sales training programs, product knowledge sessions, and promotional events to enhance sales skills and product expertise.
- Collaborate with team members and colleagues to achieve sales targets and contribute to the overall success of the sales team.
- Stay updated on product features, promotions, and sales incentives to effectively communicate information to customers and drive sales.
- Cash checks, sell money order, money gram.
Assistant Manager
Rainbow Department Store
06.2019 - 03.2020
- Led team to enhance customer service standards, resulting in improved shopper satisfaction.
- Developed training programs for staff, fostering skill growth and operational efficiency.
- Coordinated merchandising strategies to increase product visibility and drive sales performance.
- Oversaw daily operations, ensuring adherence to company policies and maintaining high-quality standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Certification - Wedding & Event Planning
QC Career School
Ottawa03.2015
High School Diploma -
St. Martinville Senior High School
Saint Martinville, LA05.1988
Skills
- Customer Service
- Credit and Collections
- Multitasking
- Leadership
- Organizational Abilities
Timeline
Customer Service Representative
Ace Cash Express
12.2022 - 08.2025
Center Manager
Check into Cash
09.2020 - 12.2022
Assistant Manager
Rainbow Department Store
06.2019 - 03.2020
Certification - Wedding & Event Planning
QC Career School
High School Diploma -
St. Martinville Senior High School