Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Pauly

West Des Moines,Iowa

Summary

Reliable vendor management professional with collaborative leadership skills dedicated to partnering with coworkers to promote engaged and empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

12
12
years of professional experience

Work History

Vendor Services Manager

Coviance (fka LenderClose)
01.2023 - 01.2024
  • Manage diverse portfolio of 20+ vendors, ensuring timely delivery of products and services to clients.
  • Implement efficient vendor management and third party risk system that streamlined operations and reduced administrative workload.
  • Evaluate vendor performance through regular performance, inherent & residual third party risk reviews, fostering continuous improvement in service delivery.
  • Oversee vendor and client due diligence processes.
  • Collaborate with internal stakeholders to develop detailed specifications for products or services required from vendors including contract & pricing negotiations.
  • Led efforts to diversify company's vendor base, reducing reliance on single-source vendors and increasing network resilience.
  • Develop and strengthen vendor relationships by maintaining open communication and promptly addressing any concerns or issues.

Assistant Vice President, Vendor Management

Mortgage Specialists International
06.2021 - 12.2022
  • Oversee company vendor management department; multi-team onsite & remote.
  • Manage diverse network of 600+ third party vendors.
  • Collaborate closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
  • Manage risk effectively by implementing robust compliance & due diligence procedures while conducting regular audits of internal controls.
  • Enhanced collaboration between team members by implementing innovative communication tools and fostering open dialogue culture.
  • Compile, analyze & deliver monthly trending, statistics and vendor performance.
  • Conduct invoice reconciliation reviews and recommend payment.
  • Monitor, negotiate and recommend vendor contract updates.

Client/Vendor Management Team Manager

Mortgage Specialists International
01.2017 - 06.2021
  • Manage teams of client-facing property preservation specialists, vendor-facing quality assurance analysts and vendor network of 600+ general contractors; onsite, remote, stateside and overseas.
  • Compile weekly/month end data, statistics, graphs, and trends for executive leadership while forecasting future predictions.
  • Align team goals and objectives with organizational strategy, aiding business growth.
  • Decision company liability & risk on client scorecard, time frame, and loss impacts.
  • Oversee vendor recruiting, on-boarding, compliance & due diligence.
  • Evaluate employee performance and convey constructive feedback to improve skills.
  • Revamp vendor training annually to ensure compliance with industry, investors, and clients.
  • Conduct invoice reconciliation reviews and recommend payment.
  • Monitor, negotiate and recommend vendor contract updates.

Client Management Team Supervisor

Mortgage Specialists International
01.2016 - 01.2017
  • Manage team of 10+ client-facing property preservation specialists.
  • Evaluate team performance regularly, providing guidance for professional growth and development.
  • Develop cohesive team environment with regular communication, collaboration, and constructive feedback.
  • Compile weekly/monthly summary of operational data and statistics for executive leadership including forecasting for future months.
  • Conduct second-level loan reviews to eliminate company risk & liability.
  • Oversee day to day function of client facing email inboxes.

High Risk Review Analyst

Mortgage Specialists International
02.2014 - 01.2016
  • Conduct 25+ comprehensive loan analyses daily to eliminate company risk & liability.
  • Determine liability on neglect and time frame impacts.
  • Compile weekly/monthly summary of operational data and statistics for executive leadership.
  • Conduct new hire training and update procedures accordingly.
  • Conduct internal audits, report trending issues, and assist in implementing improvement initiatives.

Loan Documentation Specialist 4

Wells Fargo Home Mortgage
04.2012 - 01.2014
  • Oversee processing, closing and compliance for all investor type refinancing.
  • Maintain up-to-date knowledge of industry trends and regulatory changes, applying this information in daily work tasks to ensure compliance adherence across all stages of loan process.
  • Manage pipeline of 125+ refinance loans using organizational and time management skills.

Education

Bachelor of Arts - Communication Studies

The University of Iowa
Iowa City, Iowa
05.2008

Associate of Arts - Liberal Arts

Southeastern Community College
Burlington, Iowa
05.2005

Skills

  • 15 years Financial Services
  • 10 years Risk Management/Analysis
  • 7 years Vendor Relations
  • Start-Up, B2B, Fintech
  • In-depth SOC Audit Experience
  • Superior communication skills
  • Extremely detail oriented & organized
  • Strong negotiation skills

Timeline

Vendor Services Manager

Coviance (fka LenderClose)
01.2023 - 01.2024

Assistant Vice President, Vendor Management

Mortgage Specialists International
06.2021 - 12.2022

Client/Vendor Management Team Manager

Mortgage Specialists International
01.2017 - 06.2021

Client Management Team Supervisor

Mortgage Specialists International
01.2016 - 01.2017

High Risk Review Analyst

Mortgage Specialists International
02.2014 - 01.2016

Loan Documentation Specialist 4

Wells Fargo Home Mortgage
04.2012 - 01.2014

Bachelor of Arts - Communication Studies

The University of Iowa

Associate of Arts - Liberal Arts

Southeastern Community College

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Rachel Pauly