Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rachel Payne

Phoenix

Summary

Accomplished leader with a proven track record at Verizon, most currently driving 40% Y/Y growth in the I2B agent space in 2023 through strategic leadership and analytical thinking. Excelled in project management and coaching, fostering a culture of continuous improvement and collaboration. Demonstrated expertise in enhancing efficiency and agent performance, achieving significant business outcomes.

Overview

22
22
years of professional experience

Work History

Associate Director, I2B Strategy

Verizon
12.2021 - Current
  • Led SMB strategy initiatives for the Majors and Mid Majors Agents
  • Fostered a culture of continuous improvement by encouraging CPs to share innovative ideas and providing resources for professional development.
  • Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
  • Assisted senior leadership in managing all aspects of operations.
  • Established strong relationships with key internal and external partners, creating mutually beneficial opportunities for growth and collaboration.
  • Improved overall efficiency by streamlining project management processes and implementing new collaboration tools.
  • Oversaw compensation planning processes, ensuring financial goals were met by agent.
  • Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
  • Enhanced agent performance through targeted training programs and regular feedback sessions, resulting in higher productivity levels.
  • Unlocked 40% Y/Y growth in I2B agent space in 2023.


Channel Manager, I2B

Verizon
06.2021 - 12.2021
  • Facilitated channel engagement to support agent SMB sales and revenue goals.
  • Articulated value proposition to field sales team to maintain and increase performance metrics in their specific territories and markets.
  • Cultivated and developed strategic partnerships at agent executive level.
  • Developed solid working knowledge of agents needs and requirements to to understand how to create programs to benefit strategic initiatives.
  • Providing feedback on sales techniques and customer interactions.
  • Evaluated agent and overall channel sales performance for continuous improvement.
  • Developed, implemented and monitored regional sales and incentive programs.
  • Negotiated ways to invest in dedicated SMB resources with agent executive partners.

District Manager, I2B Field Sales

Verizon
02.2020 - 06.2021
  • Supervised and led I2B account managers to assist agents in growing SMB wireless business through our partner agents
  • Assisted in improving agent capabilities and performance through product knowledge and skills, and tailored sales strategies to drive achievement of agent sales targets.
  • Evaluated agent and overall channel sales performance for continuous improvement.
  • Provided feedback on sales techniques and customer interactions.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.

District Manager, Consumer Sales

Verizon
07.2018 - 02.2020
  • Led team to meet or exceed assigned quotas, service and revenue objectives through development and monitoring of sales goals.
  • Monitored financial, budgeting, and sales reporting for all retail stores in assigned area.
  • Ensured all employees demonstrate an understanding of the company mission, vision, values, and products and services.
  • Oversaw store presentation including store merchandise, facilities management, adherence to marketing directives and adherence to store standards.
  • Responsible for the identification of new store locations, store relocations and retrofits. Facilitate opening of new retail locations.
  • Fostered leadership qualities in Retail Sales Managers to motivate and coach their teams to achieve high performance results.
  • Responsible for the management, staffing and operations of multiple retail locations. Make decisions regarding hiring, promotion, and disciplinary actions.
  • Collaborated cross-functionally with other channels to analyze issues that impact Retail Sales, and recommend, develop, and implement process improvements.
  • #1 Leaderboard ranking in Southern California for 2019
  • #1 SMB Mix ranking in Southern California for 2019

Associate Director, Retail SMB Sales

Verizon
11.2016 - 07.2018
  • Responsible for generating sales revenue and profits, focusing on the acquisition of accounts and meeting assigned activity, process and unit/performance goals in a specified region/territory.
  • Fostered a culture of continuous improvement by encouraging employees to share innovative ideas and providing resources for professional development.
  • Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
  • Provided support and assistance to Sales Managers by presenting product and closing business, as well as providing training on product and the overall industry.
  • Led prospecting new logo efforts daily to support incremental growth for retail while obtaining a minimum of 5 set meetings weekly from prospecting.
  • Met with customers on site or in store to uncover opportunities and find 5+ line opportunities weekly.
  • Maintained accurate records in Salesforce daily.
  • Maintained an organized and accurate 30/60/90 day Funnel.
  • Partnered with B2B and retail to increase business acumen as well as product solutions and lead process.
  • 2017 End of Year Net Ports
  • VZC Growth Drivers Champion
  • #1 Retail SMB Leaderboard 2017
  • #1 New Logos 2017


District Manager, Consumer Sales

Verizon
11.2012 - 11.2016
  • Led team to meet or exceed assigned quotas, service and revenue objectives through development and monitoring of sales goals.
  • Monitored financial, budgeting, and sales reporting for all retail stores in assigned area.
  • Ensured all employees demonstrate an understanding of the company mission, vision, values, and products and services.
  • Oversaw store presentation including store merchandise, facilities management, adherence to marketing directives and adherence to store standards.
  • Responsible for the identification of new store locations, store relocations and retrofits. Facilitate opening of new retail locations.
  • Fostered leadership qualities in Retail Sales Managers to motivate and coach their teams to achieve high performance results.
  • Responsible for the management, staffing and operations of multiple retail locations. Make decisions regarding hiring, promotion, and disciplinary actions.
  • Collaborated cross-functionally with other channels to analyze issues that impact Retail Sales, and recommend, develop, and implement process improvements.

Business Sales Manager, Business Sales

Verizon
11.2008 - 11.2012
  • Responsible for driving team to achieve all key performance objectives.
  • Responsible for financial, budget, and sales reporting.
  • Maintained knowledge of company and market promotional elements.
  • Developed, assigned and monitored sales goals and provide ongoing training to keep employees informed of new products, services and procedures.
  • Attended customer meetings with team and trained on effective selling strategies by demonstrating sales techniques.
  • Reporting and Analysis: Includes generating and analyzing sales, forecast and funnel-management reporting.
  • Evaluated and provided input in the development of training and competitive information, as well as Verizon Wireless strategic and tactical plans for the Business channel.
  • Analyzed sales reports and provide recommendations for increased sales productivity and operational efficiencies during strategic / tactical planning sessions.
  • Market and Industry Knowledge: Trained sales team on new products, services and selling skills to ensure team is fully versed in Verizon Wireless products and services and ready to represent Verizon Wireless in the highest professional manner.
  • Participated in networking activities and perform research to gen erate lead development.
  • Represented company at trade association meetings to promote Verizon Wireless and increase presence in the community by developing relationships through chambers of commerce.
  • Customer Retention: Ensured that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolves customer issues in a timely and empathetic manner.

General Manager, Consumer Sales

Verizon
08.2002 - 11.2008
  • Performance Management: Responsible for driving team to achieve all key performance objectives in the store or kiosk.
  • Responsible for financial, budget, and sales reporting.
  • Developed, assigned and monitored sales goals for retail personnel and provide ongoing training to keep employees informed of new products, services and procedures.
  • Staffing/Employee Relations: Developed, trained and coached sales team to produce desired high performance results. Made decisions regarding hiring, promotion, and disciplinary actions.
  • Assesed individuals and team performance and initiated developmental plans to narrow competency gaps.
  • Customer Retention: Identifed and implemented customer retention tools for retail store. Ensured that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve customer complaints in a timely and empathetic manner.
  • Asset Management: Managed retail inventory in compliance with company standards to include budgeting, forecasting, managing appropriate inventory levels, and analyzing inventory turns. Ensure compliance with physical control standards.
  • Market & Industry Knowledge: Remained current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.

Education

Bachelor of Science - In Progress

Northern Arizona University
Flagstaff, AZ

Skills

  • Project Management
  • Strategic leadership
  • Analytical Thinking
  • Coaching and Mentoring

Accomplishments

President's Cabinet 2023, 2005

Winner's Circle 2011, 2012, 2013, 2015, 2016

Timeline

Associate Director, I2B Strategy

Verizon
12.2021 - Current

Channel Manager, I2B

Verizon
06.2021 - 12.2021

District Manager, I2B Field Sales

Verizon
02.2020 - 06.2021

District Manager, Consumer Sales

Verizon
07.2018 - 02.2020

Associate Director, Retail SMB Sales

Verizon
11.2016 - 07.2018

District Manager, Consumer Sales

Verizon
11.2012 - 11.2016

Business Sales Manager, Business Sales

Verizon
11.2008 - 11.2012

General Manager, Consumer Sales

Verizon
08.2002 - 11.2008

Bachelor of Science - In Progress

Northern Arizona University

Similar Profiles

CREATE PROFILE
Rachel Payne