Rachel Peel
Sarasota
Summary
Detail-oriented and dependable with hands-on experience managing operations, schedules, and team coordination in fast-paced environments. Skilled in Outlook, Microsoft 365, and Google Workspace, with strong organizational, communication, and record-keeping abilities. Recognized for problem-solving, multitasking, and maintaining accuracy while supporting team efficiency and delivering excellent service.
Overview
7
7
years of professional experience
Work History
Manager
Chick-fil-A
Sarasota
03.2018 - 08.2025
- Oversaw daily operations to ensure efficiency, quality service, and compliance with company standards.
- Supervised and led team members to maintain high performance and consistent customer service.
- Recruited, hired, trained, and onboarded staff in food safety, customer service, and operational procedures.
- Coached and mentored employees through regular performance evaluations, one-on-one meetings, and ongoing feedback.
- Assessed team members’ skill sets and assigned responsibilities to maximize productivity and efficiency.
- Developed staff schedules to optimize labor coverage during peak business hours.
- Resolved customer concerns and employee conflicts promptly, maintaining a positive work environment and customer satisfaction.
- Monitored inventory levels, reduced waste, and coordinated with vendors to ensure timely delivery of supplies.
- Managed vendor relationships, including contract negotiations and service performance.
- Coordinated promotional events and initiatives to increase customer engagement and sales.
- Analyzed customer feedback and operational data to implement service and process improvements.
- Created and presented monthly operational performance reports to senior management.
- Led team meetings to communicate goals, address challenges, and drive continuous improvement.
- Implemented recognition initiatives to boost team morale and retention.
- Provided leadership during organizational changes or high-pressure situations to ensure continuity of operations.
- Improved internal communication systems to support faster decision-making and information flow.
Education
High School Diploma -
Sarasota High School
Sarasota, FL05-2019
Skills
- Administrative & Office Skills: Microsoft Excel, Outlook, Microsoft 365, Google Workspace, efficient typing (65 WPM), record keeping, task delegation
- Operations & Process Management: Inventory management, operational efficiency, compliance management, policy and procedure development, safety procedures
- Leadership & Teamwork: Staff management, staff training, performance evaluation, leadership development, conflict resolution
- Customer & Relationship Skills: Customer service, customer relationship management, relationship building
- Strategic & Organizational Skills: Strategic planning, time management, problem solving, business development, effective communication
Timeline
Manager
Chick-fil-A
03.2018 - 08.2025
High School Diploma -
Sarasota High School