Rachel Penny
Tonkawa,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Financial Advocate
Elevate Eligibility Patient Financial Solutions
Oklahoma City, OK
05.2022 - Current
- Responded promptly to customer inquiries regarding billing and payment issues.
- Performed periodic audits of patient accounts to verify accuracy of balances due.
- Collaborated with medical staff to determine the best plan of action for resolving billing disputes.
- Maintained a safe environment by following safety protocols at all times.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Ensured that all patient rights were respected at all times.
- Provided compassionate assistance to clients in need of help.
General Manager
Uptown Suites
Engelwood, CO
11.2016 - 03.2022
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Oversaw product development initiatives from concept through completion stages.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Performed administrative tasks such as payroll processing or updating employee records.
- Reviewed financial statements and reports to assess operational performance against budget targets.
- Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs.
- Advised senior management on changes needed to improve operational efficiency.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Created marketing plans to increase visibility of the hotel's brand in local markets.
Education
Associate Medical Assistant/Coding -Billing - HS Medical Office & Billing Specialist
Ultimate Medical Academy - Clearwater
Clearwater, FL05-2025
Skills
- Financial Counseling
- Policy understanding
- Insurance knowledge
- Verbal and written communication
- Filing and data archiving
- Patient Registration
- Claims Processing
- Medical Terminology
- HIPAA Compliance
Accomplishments
Received a Deans List Certificate From UMA for a 4.0 GPA
Certification
I Have Received My HIPAA completion certificate
Timeline
Patient Financial Advocate
Elevate Eligibility Patient Financial Solutions
05.2022 - Current
General Manager
Uptown Suites
11.2016 - 03.2022
Associate Medical Assistant/Coding -Billing - HS Medical Office & Billing Specialist
Ultimate Medical Academy - Clearwater
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