Rachel Penoyer
Cape Coral,FL
Summary
Sales Associate bringing diverse experience in retail sales and customer service, with a productive background as a creative professional with extensive project experience.
Overview
3
3
years of professional experience
Work History
Replenishment / SISO
Michaels Arts and Crafts
Cape Coral FL
10.2012 - 09.2014
- Prepared merchandise for sales floor.
- Directed individuals to merchandise locations.
- Suggested accessories and complementary purchases.
- Maintained adherence to all company protocols.
- Kept work areas clean and neat at all times.
- Provided repeat customers with exceptional care and attention.
- Prioritized and accomplished wide range of tasks each shift.
- Updated computer inventory listings.
- Worked collaboratively in team environment.
- Followed latest market trends.
Manager
Cuban Mojos
Crawfordville, FL
09.2014 - 02.2015
- Partnered successfully with clients to produce loyal customer satisfaction.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Developed and rolled out new policies.
- Interacted positively with customers while promoting services.
- Correctly calculated inventory and ordered appropriate supplies.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Prepared for and executed new menu implementations.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Equestrian Professional
Top Hat Farm
Fort Myers, FL
02.2015 - 12.2015
- Fed and exercised animals each day.
- Brushed, bathed and conditioned animal's coats.
- Promoted grooming services.
- Injected animals with medications.
- Maintained a clean and sanitary work environment at all times.
- Managed specific animal diets in consultation with a veterinarian.
- Developed new husbandry and training techniques and standards.
- Cleaned animal enclosures and performed minor maintenance.
- Observed animal's physical conditions to detect illness.
- Worked in a cold and wet environment on a daily basis.
- Managed medical intervention and therapy for specific animals in collaboration with their veterinarian.
- Oversaw and ment all equine needs on a daily basis.
Education
GED - undefined
Skills
- Customer service focus
- Relationship building
- Merchandising understanding
- Product knowledge
- Flexible schedule
- Professional demeanor
- Multi-tasking strength
- Interpersonal skills
- High energy
- Service-oriented
- Dynamic, friendly hostess
- Inventory control and record keeping
- Strong work ethic
- Passion for customer satisfaction
- Conflict resolution techniques
- Results-oriented
- Food regulation compliance
- Valid FLorida diver's license
- Experience with catering and events
- Honest, trustworthy and punctual
- Knowledge of inventory practices
- Management and leadership experience
- Neat and clean in appearance
- On time and reliable
- Proficient in customer service
- Retail sales experience
- Service-oriented team player
- Strong client-interaction skills
- Works well as part of a team
- Energetic, friendly and enthusiastic
- Opening and closing procedures
Timeline
Equestrian Professional - Top Hat Farm
02.2015 - 12.2015
Manager - Cuban Mojos
09.2014 - 02.2015
Replenishment / SISO - Michaels Arts and Crafts
10.2012 - 09.2014
GED - GED,
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