Rachel Pereira
Cape Town
Summary
With over a decade of experience in the tech industry, my current role as a QA Analyst at redPanda Software has honed my expertise in quality assurance testing. I am deeply committed to defect management, ensuring software reliability and enhancing user satisfaction. My certifications have been pivotal in elevating our team's performance. At redPanda, I contribute to a culture of excellence, aligning my skills with the company's mission to deliver superior software. My approach is collaborative, and I am driven by the goal of continuous improvement and innovation in the field of quality assurance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Intermediate Quality Assurance Analyst
RedPanda Software
03.2022 - Current
- Responsible for Test Planning and Design -Translating functional and business requirement specifications into testable quality assurance documents, test plans and test cases.
- Creating appropriate test data to cover different test scenarios.
- Test Execution - Executing test cases manually, checking the functionality, usability and compatibility of the software.
- Regression Testing - Performing regression tests to ensure that the recent code changes haven't negatively affected existing functionality.
- Exploratory Testing - Conducting unscripted testing to identify potential issues outside of the standard test cases.
- Bug Reporting and Tracking - Identifying and logging defects with appropriate replication steps and tracking their progress using JIRA.
- Collaboration - Working closely as part of an Agile Development team, with Developers, Product Owners, Development Project Managers, Business Analysts, Quality Assurance Lead and other Quality Assurance Analysts to understand the requirements and ensure testing aligns with business needs.
- Test Environment Setup - setting up and maintaining test environments.
- User Acceptance Testing (UAT) Support - Assisting UAT testers with queries, ensuring that the system meets the user's needs and that any defects found are addressed before release.
- Preparing and participating in Handover Demo's to the client.
Software Support Analyst
RedPanda Software
01.2019 - 02.2022
- Investigating and resolving software related queries using SQL and DB Visualizer.
- Responsible for analyzing and reporting trends daily to team lead.
- Problem determination, root cause analysis, providing workaround resolutions and rectifying software related issues where applicable.
- Providing clear and detailed investigations when escalating queries to other departments.
- Ensuring designated reports are cleared daily (engine locks, switching, banking uploads, head office account queries, etc).
Senior Helpdesk Technician
RedPanda Software
09.2014 - 12.2018
- Providing Helpdesk support telephonically and via email, utilizing customer service techniques and strong communication skills.
- Investigating and resolving client queries within the required SLA.
- Investigating and providing relevant information when escalating issues to 3rd Level Support.
- Delegating tasks to team members when manager and team leads were unavailable, on weekends, after hours or as required.
Education
Plumstead High School
12-2012
Skills
- Knowledge of testing tools (JIRA)
- Strong understanding of Software Development Lifecycle (SDLC) and methodologies (Agile)
- Detail-Orientated with excellent problem-solving skills
- Strong communication skills
- Knowledge and experience with SQL
- API Testing (Postman, Swagger)
- Self-starter, ability to manage responsibilities and contribute successfully to team deliveries on complex, long-term projects
- Strong interpersonal skills - listening, in depth questioning and interpretation
- Team player
- Flexible, adaptable, approachable and experience working in rapid changing, high delivery environment
Certification
- ISTQB Foundation Level 2018.
- MICT SETA iLab - ICT Software Testing NQF Level 5.
- LinkedIn Learning - Agile Development Practices.
- LinkedIn Learning - Test Automation with Python : Introduction to Automated Testing.
- LinkedIn Learning - Programming Foundations : Software Testing/QA.
- LinkedIn Learning - Software Testing Foundations : Test Management.
- LinkedIn Learning - Software Testing Foundations : Test Planning.
- LinkedIn Learning - Software Testing Foundations : Test Techniques.
Timeline
Intermediate Quality Assurance Analyst
RedPanda Software
03.2022 - Current
Software Support Analyst
RedPanda Software
01.2019 - 02.2022
Senior Helpdesk Technician
RedPanda Software
09.2014 - 12.2018
Plumstead High School
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