Rachel Perez

Customer Service

Food Runner

Packing food orders

Completing food orders

cleaning

cash register

stocking

• Managed multiple tasks in high-volume environment.
• Addressed guest complaints and resolved issues to promote satisfaction.
• Relayed information about menu selections and featured products.
• Processed both cash and card purchases and returns.
• Processed customer orders and accurately entered into order system.
• Demonstrated knowledge and applied proper food handling standards.
• Checked personal identifications during alcohol and tobacco sales.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Accurately operated cash register to process customer payments.
• Documented customer orders and conveyed special requests to kitchen staff.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Prepared salads, soups and sandwiches for customers.
• Brewed coffee and tea and changed out drink station syrups.
• Reconciled receipt totals, cash and credit payments to address shortages.
• Backed up servers by setting up trays and completing some food deliveries.
• Delivered exceptional service as illustrated through multiple positive Yelp reviews.
• Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
• Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
• Replenished serving stations with fresh food and cleaned up spills.
• Observed customer purchases in line and differentiated between standard portions.
• Prepared recipe ingredients by washing, peeling, cutting, and measuring.
• Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Helped customers complete purchases, locate items, and join reward programs.
• Maintained clean sales floor and straightened and faced merchandise.
• Greeted customers and helped with product questions, selections, and purchases.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Trained and supervised new employees to use selling strategies and apply best practices.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Utilized upselling techniques to promote additional products and increase sales.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Answered questions about store policies and addressed customer concerns.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Managed cash register after end of shift to balance and record accurate transactions.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Managed efficient cash register operations.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Monitored customers for signs of security concerns and escalated issues to management.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Listened to customer needs and desires to identify and recommend optimal products.
• Fed and watered animals to provide necessary nutrients and keep pets healthy.
• Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
• Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
• Kept animals clean and free of contaminants to promote optimal health.
• Maintained equipment and facility to keep animal care environment and tools in good working order.
• Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
• Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
• Kept cages, kennels, play yards, and grooming areas neat and clean.
• Followed pet care instructions for dietary needs and medication regimens.
• Monitored animals for behavioral problems and signs of health issues.
• Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
• Educated visitors and staff on proper animal care and handling.
• Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.

• Planned, prepared, and served meals and snacks according to prescribed diets.
• Monitored and maintained cleanliness, sanitation, and organization of house.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Maintained effective schedule balance between rest periods, active play, and instruction.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Assisted with activities to support curriculum objectives.
• Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
• Developed age-appropriate activities and crafts to engage children.
• Provided emotional support and guidance to children during difficult times.
• Utilized positive reinforcement techniques to encourage good behavior.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
• Introduced children to educational games and activities to boost learning.
• Liaised with parents and guardians to discuss child progress.
• Encouraged children's emotional and social development.
• Monitored children's activities to verify safety and wellbeing.
• Read stories, sang songs and facilitated creative play.