Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Petrie

Traverse City

Summary

Dynamic professional with extensive experience at Independent Bank Corporation, excelling in operational efficiency and customer service. Proven track record in audit preparation and financial planning, enhancing customer satisfaction through active listening and tailored solutions. Adept at fostering community relations and driving positive outcomes in high-pressure environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Bank Manager

Independent Bank
03.2025 - Current
  • Collaborates with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
  • Represents bank to community through good customer relations.
  • Assists customers with banking transactions, identifies and services customer needs and resolves issues.

Client Service Expert

Independent Bank
11.2020 - 03.2025
  • Provided knowledgeable service and support for all customer needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Accepted and processed payments, updated accounts and issued receipts.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.

Merchandising Assistant

JCPenney
01.2018 - 03.2020
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Anticipated and planned for department seasonal needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Sales Associate

JCPenney
11.2014 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

Suttons Bay Public High School
Suttons Bay
06-2015

Skills

  • Operational efficiency
  • Audit preparation
  • Teller auditing
  • Financial planning
  • Customer service
  • Product knowledge
  • Money handling

Certification

Notary Public

Timeline

Assistant Bank Manager

Independent Bank
03.2025 - Current

Client Service Expert

Independent Bank
11.2020 - 03.2025

Merchandising Assistant

JCPenney
01.2018 - 03.2020

Sales Associate

JCPenney
11.2014 - 01.2018

High School Diploma -

Suttons Bay Public High School

Similar Profiles

CREATE PROFILE
Rachel Petrie