Rachel Phillips
Monaca,PA
Summary
Experienced project management professional with a strong focus on team collaboration and achieving results. Demonstrated expertise in strategic planning, risk management, and stakeholder communication. Recognized for reliability and adaptability in dynamic environments. Ready to drive impactful outcomes and lead projects to success.
Overview
15
15
years of professional experience
Work History
Sr. Project Manager, Business Ops & Strategy
Highmark Health
01.2024 - 11.2024
- Reporting directly to the Chief Medical and Clinical Transformation Officer's Chief of Staff, I led strategic initiatives and operational excellence for a department of over 1,000 clinical and non-clinical employees.
Senior Project Manager, Virtual Health
Highmark Health
03.2022 - 01.2024
- Lead Project Manager in the the roll-out and execution of an insourced TeleICU model within Allegheny Health Network hospitals, which delivered fiscal savings of $2.4M by effectively scaling down purchased vendor services and utilizing and enhancing current workforce capabilities
- Directed creation of strategic provider digital and virtual health playbooks, laying down the work processes that will be the 2–5-year roadmap for digital and virtual partnerships with key provider health systems, critical to the growth strategy and scaling of Highmark Health programs.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.
Manager, Continuing Medical Education
Allegheny General Hospital
07.2017 - 03.2022
- Work with content experts to develop programs based on identified educational need
- Work closely with physicians, department chairs and other medical personnel to plan and implement on-site and off-site single and multi-day conferences and dinner meetings for local, national and international audiences
- Develop and maintain relationships of trust with conference directors (physicians, nurses, other healthcare professionals)
- Devise strategies to develop Allegheny General as a major regional, national and international center for Continuing Education
- Accelerate the growth of Allegheny General’s function and commitment to continuing education by expanding CE programming from 42 programs to 100+ annually
- Research educational grant opportunities are they pertain to each educational event, lead process for grant writing proposals, steward appropriate use of grant funds awarded, collect and compile data to reconcile grant
- Prioritize goals and objectives for Continuing Education (CE) activities on an ongoing basis, identifying program needs and structuring workshops/seminars, etc
- For physicians, nurses, allied health professionals and the community
- Develop outcomes measurements to determine impact of CE activities
- Negotiate contracts with pharmaceutical and medical device companies, convention centers, meeting facilities, hotels and tour companies
- Secure and maintain accreditation of educational programs as set forth by the Accrediting Council for Continuing Medical Education (ACCME), the American Psychological Association (APA) and the Academy of General Dentistry (AGD)
- Interface with all sections of the hospital’s infrastructure, such as finance, legal, communications and medical, professional, and executive staffs
- Develop and manage annual department budgets and special continuing education funds in excess of $2 million annually
- Secure supplemental outside funding through direct solicitation from pharmaceutical and medical device companies
- Function as the decision-maker and responsible for all logistical conference details and materials
- Ensure that each program is in compliance with the ACCME, PhRMA and other regulatory guidelines
Coordinator, Continuing Medical Education
Allegheny General Hospital
08.2012 - 07.2017
- Work closely with physicians, department chairs and other medical personnel to plan and implement on-site and off-site single and multi-day conferences and dinner meetings for local, national and international audiences
- Develop and maintain relationships of trust with conference directors (physicians, nurses, other healthcare professionals)
- Prioritize goals and objectives for Continuing Education (CE) activities on an ongoing basis, identifying program needs and structuring workshops/seminars, etc
- For physicians, nurses, allied health professionals and the community
- Develop outcomes measurements to determine impact of CE activities
- Negotiate contracts with pharmaceutical and medical device companies, convention centers, meeting facilities, hotels and tour companies
- Secure and maintain accreditation of educational programs as set forth by the Accrediting Council for Continuing Medical Education (ACCME), the American Psychological Association (APA) and the Academy of General Dentistry (AGD)
- Secure supplemental outside funding through direct solicitation from pharmaceutical and medical device companies
- Ensure that each program is in compliance with the ACCME, PhRMA and other regulatory guidelines
Continuing Medical Education Department Executive Secretary
Allegheny General Hospital
02.2011 - 08.2012
- Assist with developing updated CME application in accordance with the ACCME guidelines
- Ensure that all programs meet the ACCME rules and guidelines
- Assist in coordinating upcoming conferences
- Write and apply for grant submissions for upcoming conferences
- Maintain Budget
- Provide general administrative support to the department
- Perform clerical functions
- Answer, screen, and route incoming calls and messages
- Maintain supervisor’s calendar
- Maintain equipment
- Assist with development of policies
Volunteer
Home Nursing Agency
09.2010 - 12.2010
- Research and investigate Chronic Care Models
- Integrate these models with the services already provided by Home Care Agencies and present ideas and suggestions to staff and administration
Intern in the Volunteer Services Department
Allegheny General Hospital
05.2010 - 07.2010
- Coordinate Summer Volunteer Program
- Interview, assign, and orient volunteers
- Work on updating the Volunteer Website and brochure
- Market Volunteer Program to local colleges and universities
Education
Master of Business Administration -
Carlow University
Pittsburgh, Pennsylvania01.2017
Bachelor of Science - Health Policy and Administration
The Pennsylvania State University
University Park, Pennsylvania01.2010
Skills
- Relationship Building
- Problem Solving
- Strategic Planning & Delivery
- Project Management
- Cross-Functional Collaboration
- Continuing Education
- Grant Writing
- Agile Metholdology
- Customer Service
- Process Improvement
- Change Management
- Vendor Management
References
Available Upon Request
Activities
- Honor Roll at East Liverpool High School, 2003
- Honor Roll at Beaver Area High School, 2004-2006
- Midland Women’s Civic Club Scholarship
- Red Cross “Making a Difference” Scholarship
- Midland Basketball Association Scholarship
- Athena Award sponsored by the Beaver Valley Business and Professional Women Organization
- Red Cross Blood Drive Volunteer, 2003-2007
Timeline
Sr. Project Manager, Business Ops & Strategy
Highmark Health
01.2024 - 11.2024
Senior Project Manager, Virtual Health
Highmark Health
03.2022 - 01.2024
Manager, Continuing Medical Education
Allegheny General Hospital
07.2017 - 03.2022
Coordinator, Continuing Medical Education
Allegheny General Hospital
08.2012 - 07.2017
Continuing Medical Education Department Executive Secretary
Allegheny General Hospital
02.2011 - 08.2012
Volunteer
Home Nursing Agency
09.2010 - 12.2010
Intern in the Volunteer Services Department
Allegheny General Hospital
05.2010 - 07.2010
Bachelor of Science - Health Policy and Administration
The Pennsylvania State University
Master of Business Administration -
Carlow University
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