Rachel Pisaruck
Los Angeles,USA
Summary
I have 10 years of experience in hospitality, including roles as in management, serving, bartending, and extensive coffee & barista knowledge. My focus has always been on delivering memorable guest experiences and fostering a positive work culture for employees. Additionally, I have strong knowledge of back-end financials, allowing me to effectively track labor, cost of goods, and expenses to ensure the company meets its EBITA targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Great White
West Hollywood, CA
01.2022 - 01.2024
- - Assisted in the successful opening of the newest Great White location, overseeing all FOH (Front of House) interviews, hiring, and staff training
- - Ensured smooth operations during the launch and post-opening, maintaining the brand's culture and high standards in a fast-paced venue
- - Managed an extremely busy location, handling a new clientele while fostering relationships with regular guests and leading a newly formed team
- - Oversaw operations in a high-revenue environment, with weekly sales ranging from $180k to $200k
General Manager
Gran Blanco
Venice, CA
01.2020 - 01.2022
- - Managed a team in a fast-paced cocktail bar with a new Mediterranean food menu, ensuring high-quality service and operational efficiency
- - Developed yearly forecasts and made quarterly adjustments to control labor, cost of goods, and other expenses
- - Presented monthly performance reports to senior management, optimizing budgets and spending to meet EBITA targets and maximize profitability
Server, Floor Manager
Gran Blanco
01.2019 - 01.2020
- - Served high-volume guests in a fast-paced cocktail bar, ensuring efficient and friendly service in a compact, high-demand environment
- - Managed floor operations, supporting staff and overseeing daily tasks to maintain a smooth and enjoyable guest experience despite space constraints
Manager, Bartender, Server, Barista, Host
The Butcher's Daughter
Venice, CA
01.2016 - 01.2019
- - Delivered prompt service with in-depth knowledge of the extensive menu, including coffee, drinks, wine, and cocktails, in a fast-paced, high-traffic restaurant
- - Supported staff as floor manager, overseeing daily operations, scheduling, and ensuring excellent guest experiences
- - Managed guest expectations and contributed to a positive dining environment, maintaining smooth workflow during peak hours
Education
Associate of Science -
South Seattle College
08-2015
High School Diploma -
West Seattle High School
07-2015
Skills
- Proficient in Toast, Resy and OpenTable restaurant operations and reservations management
- - Strong financial acumen, including forecasting, labor cost management, and EBITA optimization
- - Excellent leadership and team-building skills, with experience in hiring, training, and managing staff in high-volume environments
- - Effective communication and guest service expertise, ensuring a positive dining experience and maintaining brand culture
Certification
- California Manager Food Handling Certification (ServSafe)
- ABC/RBS (Responsible Beverage Service) Certification
- California Sexual Harassment Training Certification
- - All other required California hospitality certifications
Timeline
Assistant General Manager
Great White
01.2022 - 01.2024
General Manager
Gran Blanco
01.2020 - 01.2022
Server, Floor Manager
Gran Blanco
01.2019 - 01.2020
Manager, Bartender, Server, Barista, Host
The Butcher's Daughter
01.2016 - 01.2019
- California Manager Food Handling Certification (ServSafe)
- ABC/RBS (Responsible Beverage Service) Certification
- California Sexual Harassment Training Certification
- - All other required California hospitality certifications
Associate of Science -
South Seattle College
High School Diploma -
West Seattle High School
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