Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Pitman

Rachel Pitman

Newton,NC

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

25
25
years of professional experience

Work History

Pleio

Self Employed Remote
Newton, NC
05.2023 - Current
  • Pleio (Play-o) is the leader in human-led patient engagement. We build meaningful relationships with patients on therapy using artfully scripted, live, patient centric conversations supported by digital outreach. Patients from all walks of life are easily overwhelmed when it comes to their heath, the emotions and information that intrude into their life. Pleio provides support and information to help the PT with their medication .

Live Ops

Remote self employed
Newton, NC
09.2015 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Offered resources and to the customer in a timely manner
  • This is a remote 1099 job , work when available

Service Manger

Home Instead
Hickory , NC
09.2019 - 03.2022
  • Managed Client servies , quality of care ; employee performance ; directed office staff and responded to their specific needs/concerns pertaining to client / CG relations; kept documentation updated ;troubleshooting / resolved issues ; analyzed care plans to ensure caregiver compliance ; processed and submitted reports of state required visits and Quality Assessments ; assisted with payroll; kept in close contact with R.N's concerning questions / information that concerned client needs; reviewed weekly and monthly metrics.
  • Maintained accurate records of all client and caregiver requests, including resolution times and costs incurred.
  • Created standard operating procedures for all service functions.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.

Hix Studios Digital Manager

Hix Studios
Hickory , NC
09.1999 - 01.2019
  • Managed the design, development, and maintenance of websites and online applications.
  • Supervising , prioritizing and scheduling assignments for all personnel
  • Layout production
  • Troubleshooting
  • Uploading images in proper format with accurate tagging
  • Color Correction
  • Provide professional and prompt Customer Service to our clients via phone and in person.
  • Provided technical support for digital initiatives, including troubleshooting issues with website functionality.
  • Worked closely with other departments such as IT or Sales and Marketing on various initiatives.

Education

Bachelor of Arts - Computer Graphics

Catawba Valley Community College
Hickory, NC
01-1992

High School Diploma -

Fred T Foard High School
Newton, NC
06-1979

Skills

  • Cultural Awareness
  • Customer Relations
  • Problem-Solving
  • Microsoft Office
  • Conflict Resolution
  • MS Office
  • Team Management
  • Quality Assurance
  • Critical Thinking
  • Calm Under Pressure
  • Decision-Making
  • Team building
  • Computer Skills
  • Social Perceptiveness
  • Flexible and Adaptable
  • Analytical and Critical Thinking

Timeline

Pleio

Self Employed Remote
05.2023 - Current

Service Manger

Home Instead
09.2019 - 03.2022

Live Ops

Remote self employed
09.2015 - Current

Hix Studios Digital Manager

Hix Studios
09.1999 - 01.2019

Bachelor of Arts - Computer Graphics

Catawba Valley Community College

High School Diploma -

Fred T Foard High School

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Rachel Pitman